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Senior Business System Analyst

San Jose Water Company San Jose, CA

  • Posted: over a month ago
  • Full-Time
Job Description

San Jose Water is recruiting for a Senior Business System Analyst. Under the general direction of the Manager or Director of Customer Systems and working directly with business teams, the System Administrator is responsible for the administration of the customer information and billing system.

The Company  

Founded in 1866, San Jose Water is an investor owned public utility, and is one of the largest and most technically sophisticated urban water systems in the United States. We serve over 1 million people in the greater San Jose metropolitan area with high quality, life-sustaining water with an emphasis on exceptional customer service. San Jose Water also provides services to other utilities including operations and maintenance, billing, and backflow testing. By sharing these services with others, we benefit the local community, lower the cost of water operations, and improve opportunities.  

San Jose Water is owned by SJW Group, a publicly traded company listed on the New York Stock Exchange under the symbol SJW. SJW Group also owns: Connecticut Water Company, Avon Water Company and Heritage Village Company in Connecticut; Maine Water Company in Maine; and SJWTX, Inc. (dba Canyon Lake Water Service Company) in Texas.  

Distinguishing Features: 

The incumbent works collaboratively and effectively across internal departments and cross-functional teams such as Billing, Customer Service, Field Customer Service, Finance & Accounting, Meter Reading, and Regulatory Affairs to conduct complex systems, data, and workflow analyses. Incumbent effectively manages changing priorities and critical deadlines.

Principal Duties & Responsibilities: 

Responsible for the overall daily administration and user support of the customer information and billing system. This includes troubleshooting functional system issues, gathering business requirements, developing workflows, documenting processes, providing functional and technical support to users, and participating in system upgrades. Provides expertise in the effective operation and use of the application and information analysis using reporting services, analytic tools, and database skills. Reviews data and use of application for quality and adherence to business and regulatory requirements and coordinates correction with business units where appropriate. Reviews existing configuration and business processes for efficiency and effectiveness and makes suggestions for operational improvements. Develops and leads training as necessary. With stakeholders, position evaluates applications, integrations, and dependencies to design, recommend, implement, and test system changes to meet new business or regulatory requirements. Maintains compliance with Company's change management and related policies and controls. Responsible for configuration of application and defining and documenting system, data, report and other requirements. Performs other duties as assigned.

Education and Experience: 

  • (Required)Oracle Customer Care & Billing (CC&B) or Oracle Customer to Meter (C2M) or Oracle Customer Cloud Service (CCS). Minimum 2 years/ preferred 5+ years of system implementation and/or administrative experience.
  •  (Required) A Bachelor’s degree or equivalent practical experience in information systems, business or related field.
  • (Optional/Preferred) Five years progressive experience in CIS, CRM, or financial business systems analysis or application systems support.

Required Knowledge, Skills & Abilities: 

Knowledge and practical application of business systems analysis, SQL, software development life cycle, and an understanding of data modeling and database structure. Strong quantitative, analytical, and problem solving skill. Ability to anticipate and measure operating results. Excellent verbal and written communication and strong interpersonal skills. A proven ability to present information and effectively interact with and support a diverse user and stakeholder base. Ability to self-motivate and work independently to plan and manage tasks and timelines. Possess exemplary organizational skills and a strict attention to detail. An understanding of regulated environments, Generally Accepted Accounting Principles (GAAP), Sarbanes-Oxley Act (SOX), and general business knowledge is highly desirable. 

Other Requirements: 

Must possess a valid California driver’s license and have a satisfactory driving record.



San Jose Water Company


San Jose, CA
95110 USA



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