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Veterinary Technician Supervisor

San Francisco SPCA San Francisco, CA
  • Posted: over a month ago
  • Full-Time
Job Description
Summary:

The Veterinary Technician Supervisor is responsible for the oversight of the veterinary support staff; provides on-the-floor supervision and management ensuring the highest quality of care for each SF SPCA hospital patient.

Essential Duties and Responsibilities:

Patient Care and Workflow Management

  • Responsible for ensuring the nursing staff delivers high quality, compassionate patient care
  • Organize and coordinate the Nursing Team to effectively complete daily tasks and manage workflow
  • To handle all animals humanely, properly and with compassion and advocate for their safety and care
  • Acts as a resource to staff to troubleshoot or problem-solve medical issues ensuring the highest quality of care for all patients
  • Assists in monitoring and addressing hospital errors and implements strategies for prevention of future occurrences as part of established Quality Assurance Program
  • Complies with all veterinary laws, adheres to all hospital protocols

Supervision

  • Manage veterinary technical support staff utilizing a positive and collaborative team-oriented approach
  • Participate in training and orientation of all technical staff
  • Hold staff accountable for aspects of their job duties including disciplinary action when necessary,
  • Maintain culture of direct communication and conflict resolution
  • Ensures team members adheres to safety standards and nursing care protocols
  • Assists in the maintenance and care of all hospital equipment ensuring that state-of-the-art diagnostic equipment is available to patients at all times
  • Ensures the hospital operates within the guidelines as designated by all applicable regulatory bodies. (OSHA,DEA,USDA,AAHA,DOJ)

Leadership

  • Provide staff development through teaching, mentoring and training
  • Demonstrating and articulating the SF SPCA Core Values to all team members.
  • Facilitates positive individual/team interactions and collaboration
  • Provide leadership, supervision and coaching for the veterinary support staff; sustain a strong commitment to teamwork, high professional standards and continuing development
  • Participate in management and department meetings
  • Facilitates communication between departments
  • Encourage return business and donations to the organization

Administrative

  • Works to implement and develop policies, procedures and standards of care outlined in the Nursing Care Protocols Manual and the Employee Handbook
  • Participates in staff recruitment, selection and on-boarding
  • Provides staff performance reviews; develops and monitors performance improvement plans
  • Maintains staff scheduling to ensure optimum staffing levels for all shifts
  • Processes and approves time card entries
  • Assist with AAHA re-accreditation
Other Duties and Functions:

Customer Service

  • Provides quality customer service to staff, volunteers, and clients while actively promoting our mission, services, programs and events
  • Collaborate with Client Service Department to problem solve client/patient related issues
  • Promotes donation and giving opportunities as appropriate

Volunteers

  • Works cooperatively with all volunteers and recognizes the talent and commitment they bring to the Society

Safety

  • Ensure a safe work environment by following all safety guidelines and modeling safe work practices
  • Take immediate action to address any safety concerns that could put a staff member, volunteer, customer, animal, or the organization at risk

Diversity and Inclusiveness

  • Work effectively with individuals and colleagues from diverse communities and cultures.

Open Communication

  • Facilitate open, direct communication throughout the Society.
  • Embrace and promote the Society’s BLISS direct communication program.
Reporting Relationships and Contacts:
  • Reports to the Nursing Care Director
  • Supervises hospital veterinary support staff


Physical Requirements and Work Environment:
  • Work is performed in an animal hospital setting
  • Frequent bending, reaching, kneeling, and climbing stairs while seeing patients
  • Regular sitting and data entry at a computer workstation
  • Exposure to disinfectant solutions when in kennel & treatment areas
  • Subject to animal bites and scratches while handling animals
  • Repeated lifting and carrying of animals weighing up to 50 pounds
  • Consistent exposure to animals and animal allergens under conditions with limited alternatives available
Education and Experience (Required):
  • Registered Veterinary Technician in California or five years of related experience as a non-licensed Veterinary Technician
  • Two years supervisory experience in animal hospital setting, preferred
Knowledge, Skills and Abilities:
  • Commitment to the mission, values, goals and success of the San Francisco SPCA
  • Experience with humane animal handling and minimal restraint techniques of healthy, ill and feral patients
  • Excellent written, verbal and computer skills including proficiency in MS Office, Outlook, Word, Excel and databases
  • Positive, motivational approach to team oriented environment
  • High level veterinary nursing skills and knowledge
  • Excellent time management skills and ability to prioritize
  • Experience in caring for and handling patients in a safe, effective and humane manner, including larger and possibly untrained pets

San Francisco SPCA

Address

San Francisco, CA
94103 USA

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