Veterinary Technician Supervisor

The Veterinary Technician Supervisor is responsible for the oversight of the veterinary support staff; provides on-the-floor supervision and management ensuring the highest quality of care for each SF SPCA hospital patient.

Patient Care and Workflow Management

• Responsible for ensuring the nursing staff delivers high quality, compassionate patient care
• Organize and coordinate the Nursing Team to effectively complete daily tasks and manage workflow
• To handle all animals humanely, properly and with compassion and advocate for their safety and care
• Acts as a resource to staff to troubleshoot or problem-solve medical issues ensuring the highest quality of care for all patients
• Assists in monitoring and addressing hospital errors and implements strategies for prevention of future occurrences as part of established Quality Assurance Program
• Complies with all veterinary laws, adheres to all hospital protocols

Supervision

• Manage veterinary technical support staff utilizing a positive and collaborative team-oriented approach
• Participate in training and orientation of all technical staff
• Hold staff accountable for aspects of their job duties including disciplinary action when necessary,
• Maintain culture of direct communication and conflict resolution
• Ensures team members adheres to safety standards and nursing care protocols
• Assists in the maintenance and care of all hospital equipment ensuring that state-of-the-art diagnostic equipment is available to patients at all times
• Ensures the hospital operates within the guidelines as designated by all applicable regulatory bodies. (OSHA,DEA,USDA,AAHA,DOJ)

Leadership

• Provide staff development through teaching, mentoring and training
• Demonstrating and articulating the SF SPCA Core Values to all team members.
• Facilitates positive individual/team interactions and collaboration
• Provide leadership, supervision and coaching for the veterinary support staff; sustain a strong commitment to teamwork, high professional standards and continuing development
• Participate in management and department meetings
• Facilitates communication between departments
• Encourage return business and donations to the organization

Administrative

• Works to implement and develop policies, procedures and standards of care outlined in the Nursing Care Protocols Manual and the Employee Handbook
• Participates in staff recruitment, selection and on-boarding
• Provides staff performance reviews; develops and monitors performance improvement plans
• Maintains staff scheduling to ensure optimum staffing levels for all shifts
• Processes and approves time card entries
• Assist with AAHA re-accreditation

Customer Service

• Provides quality customer service to staff, volunteers, and clients while actively promoting our mission, services, programs and events
• Collaborate with Client Service Department to problem solve client/patient related issues
• Promotes donation and giving opportunities as appropriate

Volunteers

• Works cooperatively with all volunteers and recognizes the talent and commitment they bring to the Society

Safety

• Ensure a safe work environment by following all safety guidelines and modeling safe work practices
• Take immediate action to address any safety concerns that could put a staff member, volunteer, customer, animal, or the organization at risk

Diversity and Inclusiveness

• Work effectively with individuals and colleagues from diverse communities and cultures.

Open Communication

• Facilitate open, direct communication throughout the Society.
• Embrace and promote the Society’s BLISS direct communication program.

• Reports to the Nursing Care Director
• Supervises hospital veterinary support staff

• Work is performed in an animal hospital setting
• Frequent bending, reaching, kneeling, and climbing stairs while seeing patients
• Regular sitting and data entry at a computer workstation
• Exposure to disinfectant solutions when in kennel & treatment areas
• Subject to animal bites and scratches while handling animals
• Repeated lifting and carrying of animals weighing up to 50 pounds
• Consistent exposure to animals and animal allergens under conditions with limited alternatives available

• Registered Veterinary Technician in California or five years of related experience as a non-licensed Veterinary Technician
• Two years supervisory experience in animal hospital setting, preferred

• Commitment to the mission, values, goals and success of the San Francisco SPCA
• Experience with humane animal handling and minimal restraint techniques of healthy, ill and feral patients
• Excellent written, verbal and computer skills including proficiency in MS Office, Outlook, Word, Excel and databases
• Positive, motivational approach to team oriented environment
• High level veterinary nursing skills and knowledge
• Excellent time management skills and ability to prioritize
• Experience in caring for and handling patients in a safe, effective and humane manner, including larger and possibly untrained pets