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Apple Desktop Support

Sam Bharath Pleasanton, CA
  • Posted: over a month ago
  • Full-Time
Job Description

Must Have Skills:
10+ years of technical experience in Apple Mac and OS.
Subject matter expert on Apple products and devices with skills on technical repairs.
Extensive technical knowledge and practical application experience working with Mac OS.
Skilled technician in troubleshooting.

The scope of duties for the Apple Desktop Support Supplier includes but is not limited to the following:
The Apple Desktop Support will perform Mac setup solutions and provide support and mentorship in Apple MacOS within Client  network. We are seeking a supplier that can provide resources for both Microsoft and Mac implementations on as needed basis.

DELIVERABLES OR TASKS:
1. Act as a subject matter expert in Apple, Mac setup, and MacOS within our network.
Assess situations and provide solution utilizing knowledge and experience in Apple products and technology.
Lead the design and build of Mac setup with minimal compliance configuration.
Test applications in browsers and debug/troubleshoot within our network or VPN.
Have time management skills to make decisions.

2. Provide technical specialist support in Apple MacOS workstations efficiently
Provide hands-on technical problem solving with swift resolutions to technical issues.
Identify and diagnose product issues.
Provide resolution with minimal/basic needs.
Customer focus while troubleshooting and solving technical issues.
Strong people skills and a knack for problem solving.

3. Maintain and strengthen systems security.
Comply with corporate security policies and standards.
Comply with corporate security requirements.
Adhere to timely security patching.

4. Mentorship role to Network Operations team members.
Provide skills training to team members.
Document designs, processes, and operating procedures.

TECHNICAL KNOWLEDGE AND SKILLS:
10+ years of technical experience in Apple Mac and OS.
Subject matter expert on Apple products and devices with skills on technical repairs.
Extensive technical knowledge and practical application experience working with Mac OS.
Skilled technician in troubleshooting.
Excellent knowledge of routing protocols and their application
Demonstrated excellence in technology transfer from research to product.
Hosting and running websites on a large scale environment
Knowledge of Data Center operations
Understanding of networks and firewall systems
Experience with virtual technology.
Scripting experience and fluency in scripting language.
Knowledge of Windows/Linux operating systems and tools.
Working knowledge of web services, web application development, multi-tier application systems.
Knowledge of software configuration, source control, and build engineering, scripting and system administration is required

PROFESSIONAL SKILLS:
Strong analytical skills with the ability to analyze information and identify and formulate solutions to problems.
Provide more in-depth analysis with a high-level view of goals and end deliverables.
Complete work within a reasonable time frame under the supervision of a manager or team lead.
Plan and manage all aspects of the support function.
Extensive knowledge of and proven experience with data processing systems, and methods of developing, testing and moving solutions to implementation.
Strong knowledge in project management practices and ability to document processes and procedures as needed.
Work collaboratively with other support team members and independently on assigned tasks and deliverables with minimum supervision
Communicate effectively with users at all levels, from data entry technicians up to senior management, verbally and in writing.
Self-motivated, working closely and actively communicating with team members to accomplish time critical tasks and deliverables
Ask questions and share information gained with other support team members, recording and documenting this knowledge
Elicit and gather user requirements and/or problem description information, and record this information accurately
Listen carefully and act upon user requirements
Convey and explain complex problems and solutions in an understandable language to both technical and non-technical
persons
Present technical solutions to management and decision makers
Follow the lead of others on assigned projects as well as take the lead when deemed appropriate
Think creatively and critically, analyzing complex problems, weighing multiple solutions, and carefully selecting solutions appropriate to the business needs, project scope, and available resources
Take responsibility for the integrity of the solution

Sam Bharath

Address

Pleasanton, CA
USA

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