Assistant Location Operations Manager

About Saltbox

At Saltbox, we believe that operational excellence turns strong brands into great companies. For far too long, digitally-enabled companies working with physical goods have been pushed to the fringes of the entrepreneurial ecosystem. We're here to change that. Within our purpose-built warehouses, we offer flexible workspaces and logistics-enabling solutions that help e-commerce companies start, grow, and scale.

Backed by some of the leading venture capital firms in the world, we are opening locations across the U.S. Founded by experienced executives in real estate, logistics, customer success and technology, we're on a mission to ensure that every entrepreneur has a place to call home.

What We're Looking For

As our team expands, we're seeking a highly accountable, energetic, and customer-obsessed individual to serve as the Assistant Community Operations Manager. At Saltbox, we make the hardest parts of running an eCommerce business simple. This role will help bring that vision to life by working alongside our Members to make their businesses flourish and ensuring our warehouses are set up for success.

How do you know if this is the right fit? You enjoy building, developing, and coaching multi-faceted teams. No member request is too big or too small for you to handle. You take great pride in tackling challenges and love collaborating with your team. You thrive in fast-paced environments, and are capable of multitasking while maintaining a calm demeanor. You are entrepreneurial and take ownership of your team and workspace.

What You'll Do

• Lead a team of Member Specialists. Your team will deliver logistical support to our Members and help their ecommerce businesses thrive, while also ensuring the building runs efficiently.
• Anticipate staffing needs; own talent planning, hiring and on-site onboarding of new team members.
• Conduct continuous training and development for all team members to ensure quality standards are met.
• Maintain a culture of accountability, through setting clear expectations and managing performance.
• Engage in developmental conversations with team members, through consistent touch points and meaningful feedback.
• Own day-to-day operational success of the building, through task allocation and hands-on support. Ensure all daily checklists are complete, courier packages are received, and general building organization/cleanliness is upkept.
• Partner with the Product team to bring forward new ideas, experiment on the ground, and innovate on existing services and technologies.

Requirements

• Experience leading (hiring, training, developing) a workforce in a physical environment
• Personable & approachable; excellent communication skills
• Experience independently managing workload and strong prioritization skills
• Ability to problem-solve, manage conflict, and hold others accountable
• Strong organizational skills
• Retail, logistics, or customer service experience highly preferred

What We Offer?

We strongly value creating an environment where our employees are healthy and happy. Because of this, we are committed to generous benefits including:

• Health ben­e­fits for individual:
• Den­tal and vision are cov­ered 100%
• Med­ical is cov­ered 100% for two different plans (UHC) or a tiny pre­mi­um for PPO
• 401K Plan Options
• Company paid long and short term disability and life insurance
• Vacation time, sick time and paid holidays
• Paid parental leave
• Job training opportunities, learning and professional development budgets