Operations (Service) Manager Commercial
Salt Light and Electric Hutto, TX
- Expired: September 25, 2021. Applications are no longer accepted.
This position is responsible for management activities, including; establishing department development plans for installation, service, construction and maintenance. Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair, installations, construction and maintenance in accordance with profit objectives and directives. The Operations Manager is the person that coordinates all of the activity between the office and the field.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
+ Supervise and lead Service Technicians and Construction Crews
+ Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
+ Conduct ride a longs with technicians and provide feedback
+ Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained
+ Communicate and monitor goals
+ Manage work load and schedules to best utilize manpower and maximizes profits
+ Ensure technicians are being dispatched effectively
+ Assist technicians with issues while in the field
+ Facilitate weekly meetings
+ Resolve customer issues or concerns to ensure complete satisfaction
+ Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
+ Ensure all team members comply with OSHA safety standards.
+ Harness a safety culture
+ Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
+ Manage and stay within departmental budget
+ Achieve budgeted gross margin
+ Meet or exceed all company goals
+ Maximize lead opportunities, retain and grow Club Membership clients.
+ Manage inventory, equipment and service fleet
+ Review, approve new products and services
+ Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
+ Carry out additional duties assigned by the General Manager or Owner
+ Obey and teach the company Code of Ethics Team Rules and Team Philosophy.
+ One third of your time should be spent Recruiting the right Team Members, One third of your time should be spent Training those team members, and then the last One third should be spend Supervising, Administrating, and Motivating your team. Manage your time in these proportions and you will be a successful Manager.
+ High School Diploma
+ Valid Driver's License
+ Basic computer skills including Microsoft Office Suite
+ Excellent oral, written and interpersonal communication skills
+ Knowledge of current code requirements
+ Understanding of accounting and finance as it relates to the industry
+ This is a base pay plus commission(based on team performance) position
The SALT team is committed to exceeding our customer's expectations. We're not your typical electrical contractors. We are looking for individuals who are dedicated, energetic, and have a passion for exceptional service. We employ team members who are lifelong learners, interested in continued training, and are self-motivated.
Benefits (non-wage compensation) that we offer: Health, Dental, and Vision Insurance, 401K, Paid Time Off, Sick Leave, 6 holidays, IEC Tuition Reimbursement, and Professional Development.
Mission Statement: TO PROVIDE STRAIGHTFORWARD ELECTRICAL SOLUTIONS IN A COMPLEX WORLD WHILE SERVING OUR CLIENTS WITH LOVE AND INTEGRITY.
Core Values: AGGRESSIVE COLLABORATION, HONESTY, RADICAL INTEGRITY, HAVE FUN, CONTINUAL SELF IMPROVEMENT, NO EXCUSES
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