Customer Service Representative
Salpeter Gitkin, LLP
- Expired: over a month ago. Applications are no longer accepted.
The Customer Service Representative (CSR) provides customer support via telephone and other communication channels for multiple Accounts.
- Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, status updates, verification of documents
- Ability to multitask between taking phone calls, answering instant chats, checking voicemails, and responding to emails Remotely From Home
- Consistently following up with existing accounts, via phone and email
- Consistently following up with potential clients, via phone and email
- Provide customers with accurate information regarding service and service requirements
- Communicating effectively with account managers and assisting account managers with daily operations
- Perform tasks associated with the daily operations such as quoting proper service times, effective problem solving, tracking shipments, documenting accounts, performing new tasks as needed
- Communicate with outside agencies, using research, and using tools provided to give clients an exceptional customer service experience
- Must possess a high school diploma or equivalent
- Ability to prioritize assignments and work in order of urgency and sensitivity
- Ability to perform basic mathematics functions, and calculate service times based on business day calendar
- Strong reading, writing, and verbal communication skills are required
- Must be proficient in computer skills, including Microsoft Office and Excel
- Must be able to read and interpret documents
- Must be able to communicate with clients effectively, potential clients, and colleagues
- Must be friendly
- Must be A team player
- The work schedule is Monday through Friday, 10AM to 5PM
WE VALUE OUT TEAM AND OFFER:
- Benefits: Health, Dental, Vision, Life Insurance, 401(k) Savings Plan. PTO & Federal Holidays included.
- Paid time off
- Profit sharing
- Matching 401k
- Collegial environment
- Health insurance
- Opportunity for growth.
Salpeter Gitkin, LLP
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