Job CategoryProducts and Technology
Technical writers at Salesforce produce documentation that helps customers engage with and get the most out of our products and services. We work closely with engineers, product managers, and other writers in an Agile development environment. We're nerdily passionate about creating the best docs for our customers, and our definition of docs is broad.
+ We create interactive training (https://trailhead.salesforce.com/en), in-app assistance, internal engineering documentation, help, developer and implementation guides, presentations, blogs, reference documents, and videos for administrators, end users, developers, data center hardware planners, and cloud service and infrastructure engineers.
+ Based in San Francisco, we're also spread around North America and India. Shout out to Brooklyn, Rhode Island, Virginia, Florida, Seattle, Portland, rural eastern Oregon, Fresno, San Diego, Vancouver, and Hyderabad!
+ We're serious about the stuff a doc team should be serious about-like developing a smart content strategy and constantly looking for new and better ways to get our users the info they need when and where they need it-and are equally serious about having fun. The highlight of our team's planning meeting last year? A genre-bending musical spectacular created by and starring folks from across the team. (Look out, Hamilton!)
+ We enjoy long walks on the beach, a nice relaxing beverage at the end of a long day, and making the world a better place (for real: our team averaged over 30 volunteer hours per person last year).
PLEASE NOTE OUR CURRENT OPENINGS BELOW
But enough about us! Let's talk about you.
Our ideal team member:
+ You have 2+ (associate) to 10+ (Lead+) years of technical writing experience
+ Has experience making challenging, complex ideas, concepts, and tasks understandable and appealing to diverse audiences. Maybe that means you have past experience as a software engineer, technical or marketing writer, or maybe it means you come from the world of teaching, curriculum development, scientific journalism, or some other realm where engaging an audience with compelling content and storytelling is absolutely essential.
+ Has technical experience that might include:
+ Cloud platforms and services, IaaS, PaaS, SaaS (AWS, Azure, Google)
+ Datacenter hardware and operations
+ Cloud security and compliance
+ IDEs, Web services technologies, APIs, SDKs, and object-oriented programming
+ Source control software
+ Has a creative side. We're looking to push the envelope on authoring engaging and inspiring text that gives our users moments of delight without irritating them. Your creative writing degree finally will come in handy.
+ Knows that being a technical writer involves way more than just putting fingers to keyboard. It also involves digging into what you're writing about so you understand not just how it works, but why it matters to the people using it; serving as the voice of our users when collaborating with scrum teams; figuring out the best way to serve our customers; and finding ways of connecting with the folks who use our docs to get their feedback.
+ Has the flexibility and openness to adopt our team's style, processes, and practices, but isn't afraid to suggest improvements that will benefit our writers, our collaborators, or our customers.
+ Is an excellent juggler. Bonus points if you can literally juggle, but what's most important is that you're able to handle multiple tasks, projects, and initiatives at the same time while also keeping your cool.
+ Really enjoys working closely as part of a team, and has the people and communication skills to do that well, and can also carve out focused time in a busy day to get work done independently.
+ Loves writing for a variety of technical audiences-from admins to developers. You might have a favorite audience, but you can write content that's engaging and informative for anyone.
+ Knows how to gracefully accept feedback without taking it personally. Many folks across Salesforce, particularly executives, have strong opinions about the experience we present to customers. You'll need to know when to push back and when to adopt.
It's fantastic if you also happen to have experience with the tools, technologies, and practices we use on the doc team, such as:
+ Source control software such as Perforce
+ An XML editor like Oxygen
+ DITA/structured writing
+ Peer editing
+ The Agile approach to development
OUR CURRENT OPENINGS
Staff Technical Writer, Data Platform Management, San Francisco
You're a problem solver with excellent people skills who knows what your customers need. You have proven experience writing easy-to-read help, UI text, and guides, as well as creating videos, tutorials, and other user assistance for enterprise business applications. You aren't afraid of code or complex technologies, and, ideally, have experience producing API or other developer and infrastructure documentation.
You're a great match if you're self-directed, passionate about technology, produce high-quality documentation, and understand how your work contributes to the overall success of the product. You understand that autonomy and teamwork aren't opposing, but complementary, values. You will support several scrum teams and use the latest in tools and processes in an Agile development environment to deliver the best work of your career!
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