Account Executive - Federal
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Salesforce is a global leader in cloud-based customer relationship management (CRM) and business solutions. We are committed to supporting organizations that serve Indian Health Services (IHS) and the Bureau of Indian Affairs (BIA) in their mission to improve the health and well-being of Native American communities. We are seeking a highly motivated and experienced Strategic Account Executive to join our dedicated team and provide tailored Salesforce solutions to IHS and BIA clients.
As a Strategic Account Executive specializing in Indian Health Services and Bureau of Indian Affairs, you will play a critical role in establishing and nurturing strong relationships with these organizations. Your primary goal will be to understand their unique requirements, demonstrate the value of Salesforce products, and assist them in achieving their mission-critical objectives.
Join our dynamic team and help government organizations serving Native American communities leverage Salesforce solutions to enhance their operations and better serve their constituents. Apply today to be a part of this meaningful role.
Client Relationship Management:
- Cultivate and maintain enduring relationships with Indian Health Services and Bureau of Indian Affairs clients.
- Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.
- Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement.
Product and Solution Expertise:
- Develop an in-depth understanding of Salesforce products and solutions.
- Stay informed about industry trends, government regulations, and competitive offerings.
- Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery.
Account Strategy and Planning:
- Collaborate closely with clients to formulate customized account strategies.
- Identify growth opportunities within existing accounts and work towards expanding Salesforce services.
- Keep clients informed about new product features, updates, and enhancements relevant to their needs.
- Address and resolve client issues in a timely and efficient manner.
- Work collaboratively with internal teams to devise solutions for complex challenges.
- Maintain a high level of client satisfaction by consistently exceeding expectations.
Reporting and Analysis:
- Monitor and report on key performance metrics, including client retention and revenue growth.
- Provide regular progress updates to management regarding client accounts.
- Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations.
- Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Proven track record in account management, preferably within the government sector, healthcare, or related fields.
- Familiarity with Indian Health Services, Bureau of Indian Affairs, or tribal governance is a significant advantage or Federal Government experience.
- Outstanding communication and interpersonal skills.
- Willingness and ability to travel to client locations as required.
- Strong problem-solving and negotiation abilities.
- Self-motivated with a commitment to achieving and exceeding sales targets.
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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
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Salesforce, Inc.McLean, VA
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