Reservations Agent - $24/hour
Salamander Hospitality, LLC
Aspen, CO
- Expired: March 21, 2023. Applications are no longer accepted.
ON-PROPERTY RESERVATIONS AGENT
ASPEN, CO
Job Summary:
The Reservations Agent is responsible for handling all reservations, including group reservations, inquiries and cancellations in an attentive, courteous and efficient manner, as well as quoting available rates to maximize room revenue, according to Salamander Hotels and Resorts standards.
Education & Experience
Physical Requirements
General Requirements
Fundamental Requirements
Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.
ASPEN, CO
Job Summary:
The Reservations Agent is responsible for handling all reservations, including group reservations, inquiries and cancellations in an attentive, courteous and efficient manner, as well as quoting available rates to maximize room revenue, according to Salamander Hotels and Resorts standards.
Education & Experience
- High School diploma or equivalent required.
- Experience in a hotel taking reservations is helpful.
- College course work in related field helpful.
Physical Requirements
- Flexible and long hours sometimes required.
- Sedentary work.
General Requirements
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Salamander Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Salamander Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Must have demonstrated ability to use multiple computer programs of varying levels of complexity.
- Perform other duties as requested by management.
Fundamental Requirements
- Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
- Answer guest inquiries about hotel services, facilities and hours of operation.
- Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Upsell rooms when possible.
- Enter reservations into the computer according to standard operating procedures and guidance from Revenue/Reservations Manager, and Group Reservations Supervisor.
- Communicate and work closely with the Sales Department and Group Reservations Supervisor to build group blocks and enter group bookings, and generate group booking links and communications.
- Maintain availability calendar and communicate all relevant information to the Front Desk staff.
- Maintain accurate files and reports.
- Handle all special reservations, to include V.I.P. reservations, packages and discounts.
- Monitor daily sales activity and alert front office team of sold out nights, group status and possible problem situations.
- Post no-show revenue daily, if required at property.
- Be able to perform all duties of Guest Services Agent and assist at front desk as required by Hotel Management.
- File reservations and group contracts.
- Review Reservations logbook and Guest Request log on a daily basis.
- Assist with processing travel agent commissions as requested.
Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.
Salamander Hospitality, LLC
Address
Aspen, CO
81611
USA
Industry
Travel
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