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Lead Application Support Analyst-41627

Saicon Consultants Inc Atlanta, GA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Saicon Consultants, Inc is a highly recognized provider of professional IT Consulting services in the US.

Here is our open requirement which can be filled immediately. Kindly respond to this requirement with your resume, contact and current location info to speed up the interview process.

Primary Skills:

·         Experience with: .Net framework, C#, VB.NET, ASP.NET, MVC, WCF, Design patterns, JAVA

·         Experience with: MS SQL

·         JavaScript, jQuery

·         Web API, RESTful Web API

·         CSS

·         Optimization & automation of repeated tasks is an added advantage

·         MUST be ready to work in shifts covering 24x5 in office and weekend on-call

·         Experience with Incident Management Processes

·         ITIL or other service oriented certification Strongly Preferred

·         Working knowledge of Windows , Linux, Java, IIS, Apache servers

·         Ability to debug and analyse windows, web server and application logs

·         Ability to troubleshoot complex issues involving multiple systems

·         An eye for details

·         This is a purely support role

·         Experience in handling shifts as a shift lead

·         Provide expertise in resolving complex problems

·         Provide direction to junior analysts

 

Summary:

·         The Onshore Lead Application Support Analyst will provide technical and team leadership through coaching and mentorship across internal onshore and offshore team resources.

·         The Lead will be responsible for coordinating across extended internal IT support teams to facilitate efficient triaging and resolving of application issues across a portfolio of applications.

·         The Lead will be responsible for dealing with major incidents, as well as integrally involved in monitoring, deployment, vulnerability management, and change management procedures.

 

Description:

·         Support for Boarding & Servicing application portfolio of approx. 12 individual applications.

·         Deployment Support

·         Triage issues with Windows Engineers, DBA, and Network Engineers

·         Support patching and verification schedules

·         Manage Change Management Activities for App Dev teams

·         Represent B&S on Weekly, Daily Change Advisory Board meetings

·         Represent B&S Incidents once Daily on Worldwide Status calls

·         Cover 24x7 support function. 24x5 from office & 24xWeekend on-call

·         All other standard support functions/activities

 

Qualifications:

·         Overall experience of 5-7+ years

·         Experience with Incident Management Processes

·         ITIL or other service oriented certification Strongly Preferred

·         Working knowledge of Windows , Linux, Java, IIS, Apache servers

·         Ability to debug and analyze windows, web server and application logs

·         Ability to troubleshoot complex issues involving multiple systems

·         MUST be ready to work in shifts covering 24x5 in office and weekend on-call

·         An eye for details

·         This is a purely support role

·         Experience in handling shifts as a shift lead

·         Provide expertise in resolving complex problems

·         Provide direction to junior analysts


Please respond at the earliest to speed up the interview process. I will contact you if I need further details.

 

Thanks and Regards,

Sanket Nagrale - Technical Talent Acquisition Specialist

Saicon Consultants, Inc.             

(913) 257-3377 x 195 (Work)

(913) 273-0058 (Fax)

URL:  www.saiconinc.com

Email: snagrale@saiconinc.biz

 

Company Description
Saicon has 20+ Years of IT Staffing and Consulting Experience. Headquartered in Overland, KS, we have 9 Offices Nationwide and have 3 Global Delivery locations. Saicon Specializes and has rich experience filling various type of job roles (Both IT & Non IT) in Retail, Consumer Products and Brands, Insurance, Logistics and Travel, Banking and Financials, Manufacturing, Healthcare and Life Sciences, Telecom, Media & Entertainment, Professional Services, Government and Public Sector.

Saicon Consultants Inc

Why Work Here?

Saicon with a belief in matching the career aspirations of professionals with open staffing needs of our esteemed clients.

Saicon has 20+ Years of IT Staffing and Consulting Experience. Headquartered in Overland, KS, we have 9 Offices Nationwide and have 3 Global Delivery locations. Saicon Specializes and has rich experience filling various type of job roles (Both IT & Non IT) in Retail, Consumer Products and Brands, Insurance, Logistics and Travel, Banking and Financials, Manufacturing, Healthcare and Life Sciences, Telecom, Media & Entertainment, Professional Services, Government and Public Sector.

Address

Atlanta, GA
USA