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Customer Service Representative

Sagent Lending Technologies Williamsville, NY

  • Salary $14 to $14 Hourly
  • Benefits Offered Vision, Medical, Life Insurance, 401k, Dental
  • Employment Type Full-Time

About the Company:

We are excited to announce that Fiserv recently announced the sale of a majority interest in its Lending Solutions business to Warburg Pincus, LLC, a leading global private equity firm focused on growth investing. The new Joint Venture between Warburg and Fiserv will be run as an independent entity focused on building a combined vision of lending technology excellence to better serve the needs of clients and their customers.

Position Purpose:

We are seeking customer service focused individuals to work in a dynamic team environment, guiding customers through various needs. Working in a fast-paced and multitasking environment contact center, you will provide world class customer service to clients, vendors and internal contacts throughout the customer service lifecycle.

Required Qualifications:

  • High school diploma or GED
  • Minimum one (1) year customer service experience in a call center environment
  • Demonstrated ability to take independent initiative
  • Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)
  • Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
  • Strong customer/client focus with the ability to resolve issues with a positive outcome and desire to deliver a high touch engagement with each customer
  • Comfort working in a fast-paced, high-volume office setting with great attention to detail
  • Enjoys speaking on the phone
  • Demonstrated ability to de-escalate customers turning bad experiences to positive ones
  • Ability to manage high volume with high accuracy

Sagent Lending Technologies

Why Work Here?

Setting you up for Success!!

Sagent offers technology solutions, professional services, and business process outsourcing (BPO) for national and regional banks, large credit unions, captive banks, start-ups, and sub-servicers within the auto, mortgage, and consumer lending space. Newly independent and inspired by a vision of where lending technology is going, Sagent brings an entrepreneurial energy to clients that’s grounded by industry-leading credibility.

Address

6400 Main St., Williamsville, NY 14221
Williamsville, NY
USA

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