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Account Care Specialist (BP Associate)

Sage Solutions Group Madison Heights ,MI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

WHAT WE ARE LOOKING FOR:

Our client is seeking a dynamic, self- starting Account Care Specialist to join their growing team. This individual will join their team to provide amazing customer service to their clients.  The best candidate will have a experience with customer support and maintaining client confidentiality.

WHAT'S IN IT FOR YOU:

  • Excellent Insurance Benefits
  • Paid Time Off
  • Paid Holidays
  • Great Company Culture

POSITION SUMMARY:  Provides customers with assistance by responding to requests; resolving complaints; maintaining quality service.

REQUIRED EDUCATION:

  • High school diploma or GED equivalent

JOB KNOWLEDGE/EXPERIENCE REQUIREMENTS:

  • Minimum of 4 years of experience in a customer relations role OR an equivalent amount of relevant post-secondary education and/or experience
  • At least 2 years of previous experience working in a call center environment

REQUIRED SKILLS AND ABILITIES:

  • Ability to handle questions and disputes in a professional manner
  • Ability to handle multiple tasks and assignments at the same time
  • Must have at least a basic level of MS office experience
  • Must have a proven ability to build relationships with customers and colleagues
  • Must have proven ability to communicate effectively, both orally and via email
  • Must have proven ability to work without supervision at times while carrying out duties
  • Must have proven ability to work in a team-oriented environment
  • Must have proven ability to multi-task, while paying strong attention to detail and remaining organized & task oriented

ESSENTIAL DUTIES:

  • Establish relationships with customer base
  • Resolves complaints by investigating issues and composing responses; referring non-standard complains and potential lawsuits to legal or government affairs departments
  • Maintains quality service by monitoring standards; advising supervisor of potential problems
  • Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
  • Establishes relationships with customer base
  • Contacts all new customers after assignment and prepare them for the registration process
  • Verifies contact information and addresses for all new customers; later follow up regarding business hours, shifts, contacts, any changes in machinery or processes, and ensure there are no issues or concerns
  • Maintains a proactive approach to daily calls and questions: address payment questions and disputes; contact information changes; billing requests, etc.
  • Assists with customer payment mailings and performance reports
  • Assists in renewing the customer when their contract expires
  • Completes conversion mailings by coordinating requirements; developing plans.
  • Provides information by collecting, analyzing, and summarizing information; responding to requests
  • Prepares reports by collecting and analyzing information
  • Updates job knowledge by participating in educational opportunities
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • May scan images and make copies of confidential information

 

Sage Solutions Group

Address

Madison Heights, MI
48071 USA