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Customer Service Representative

Safran Carson, CA
  • Expired: March 13, 2019. Applications are no longer accepted.

Zodiac Services Americas is an aftermarket organization supporting Repair, Customer Service Department & Spare Parts Distribution of Safran Group's aerospace companies. We are focused on customer support via strategically located FAA approved repair stations, and an Atlanta based central inventory. Zodiac Services Americas is a Drug-Free Workplace employer - requires a drug/alcohol screening and a criminal background screening. Zodiac Services Americas is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
The Customer Service Representative is responsible for processing orders, quotations, prepares correspondence and fulfills customer needs to ensure customer satisfaction. Additionally, the CSR will answer some technical questions related to the product, provide service and information to customers on new and legacy product and repairs and administer a volume of repair orders from receiving to closing.

DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

+ Requests lead time, cost, evaluation of work done by the Repair Shop and data to build the quote for non-priced materials or service and prepares and submits quotes to customer
+ Prepares, enters and follows-up orders to ensure good customer relations by meeting specified delivery dates
+ Receives, reviews, creates, and acknowledges customer purchase orders
+ Reviews orders prior to entering into system for correct pricing, order number and part number or description to ensure that all data entered are correct
+ Follows up on orders to inform customers when shipment happened
+ Conducts necessary customer contact and correspondence in a manner to establish and maintain optimum relations.
+ Reviews all orders terms and conditions submitted by customers in depth to protect the business interest of the Company
+ Supports _Returned Material Authorization (RMA) Process_
+ Responds to the customer via phone, fax, email, or in person the same day or not later than within the same business day of receiving their communication, i.e., request for quote, customer order, status of order, change request, etc.
+ Constantly monitors the backlog and pro-actively inform customers, with phone calls, of recovery plan and promise date of shipment. Written communication should follow after the phone call.
+ Prepares established or special customer status reports to management
+ Monitors and resolves customer owned units in quarantine

**QUALIFICATION REQUIREMENTS**
**a) Knowledge and Skills**

+ Technical aptitude
+ Advance knowledge of repair order process
+ Ability to work independently and make daily operational decisions with respect to repair order activity
+ Knowledge of computers
+ Dealing with people in a team environment
**b) Competencies**

+ Project Management
+ Communication Proficiency
+ Technical Capacity
+ Business Acumen
+ Initiative
+ Problem Solving/Analysis
+ Decision Making
**c) Education and/or Experience**

+ Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area
**d) Communication Skills**

+ Good oral and written communication skills essential for interaction with both internal and external customers.
**e) Physical Demands**

+ This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

**SPECIAL NOTE:**

**Equal Employment Opportunity and Affirmative Action** **Statement**

**It is the policy of Zodiac Services Americas to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex, pregnancy, age, national origin, disability, military or veteran status, citizenship status, genetics, or any other characteristic protected by applicable federal, state, and local laws. We are strongly committed to this policy and believe in the concept and spirit of the law.**
Employment Opportunity and Affirmative Action Statement
It is the policy of Zodiac Services Americas to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex, pregnancy, age, national origin, disability, military or veteran status, citizenship status, genetics, or any other characteristic protected by applicable federal, state, and local laws. We are strongly committed to this policy and believe in the concept and spirit of the law

ID: ZSU - 15120