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Customer Account Manager

Safran Gainesville, TX

  • Employment Type Full-Time

**Safran** is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with more than 58,000 employees and sales of 16.5 billion euros in 2017. Working alone or in partnership, Safran holds world or European leadership positions in its core markets. Safran is listed on the Euronext Paris stock exchange, and is part of the CAC 40 and Euro Stoxx 50 indices.
In February 2018, Safran took control of Zodiac Aerospace, significantly expanding its aircraft equipment activities. Together with Zodiac Aerospace, Safran has more than 91,000 employees and would have around EUR 21 billion in adjusted revenue (pro forma 2016).
**Safran** is ranked among the Top 100 Global Innovators by Thomson Reuters and is featured on the "Happy at work" rankings. The Group places fourth on the Universum ranking for the favorite companies of newly-qualified engineers in France.
**Safran Seats** is a world leader in aircraft passenger and crew seats. One million seats made by the company are now in service worldwide.

1. OCCUPATIONAL SUMMARY:Provides technical support to customers as required and conducts customer training programs. Maintains regular communication with customers providing excellent customer service.

1. Develops and coordinates technical training for staff and/or customers
2. Provides technical support to the customer
3. Determines requirements for consignment inventory to support Field Service projects
4. Records and then facilitates the corrections of all Product Support Requests
5. Coordinates all field upgrades for passenger seating
6. Manages internal project execution to ensure on time delivery of support.
7. Acts as a liaison between customers, manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries
8. Develops and implements communication and tracking programs in support of the organizations objectives
9. Performs others related duties as required

1. Knowledge and skills:
1. Must have proven ability to work well with customers and with all management levels in the operation
2. Must have the ability to work well with customer personnel under stressful situations, and the ability to communicate customer needs to all departments within the company in an efficient manner
3. Must be competent in dealing with blueprints, planning filed work modification, MRP systems, and CRT terminal usage
4. Must be knowledgeable of all Zodiac passenger seating
5. Must be proficient in job-related computer activities
6. Must be able to interface with all departments within the company, including program management, spares, purchasing, finance, engineering, and manufacturing
7. This is an experienced level position requiring a thorough understanding of operations, sales, cost structures and business systems.
2. Education and/or Experience:Bachelor's degree in Business or a related area is preferred or requires a combination of equivalent experience and education. Requires at least three 3 years related experience in product support, manufacturing or engineering functions.
Equal Employment Opportunity and Affirmative Action Statement
It is the policy of Safran to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex, sexual preference, gender identity, pregnancy, age, national origin, disability, military or veteran status, citizenship status, genetics, or any other characteristic protected by applicable federal, state, and local laws. We are strongly committed to this policy and believe in the concept and spirit of the law.
If you are applying for a job in the United States and need a reasonable accommodation for any part of the employment process, please email our Human Resources Department at and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.



Gainesville, TX
76241 USA
Posted: March 02, 2019