We are seeking an outgoing, professional, organized, and friendly customer service agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications. In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.
Account Coordinator Duties and Responsibilities:
Maintain updated knowledge of all company products and services in order to provide adequate education to customers
Provide information and instructions about relevant products and services
Make product and service suggestions to meet the customer’s specific needs
Field incoming phone calls and respond to phone messages from customers
Promptly respond to customer questions submitted via email or our website
Answer customer questions and provide information to resolve any issues
Process orders and returns
Obtain necessary information from customers to adequately follow up
Document important customer information for future reference
Collect and record customer feedback and information, and share that with appropriate departments and team members
Generate interest in new products or services and connect customers with salespeople when required
Foster and maintain relationships with customers to improve our retention rate
Attend all required customer service-related meetings
5 years customer service experience for a fast pace environment
High school diploma or equivalent.
Knowledge of Microsoft office and experience with excel spreadsheets a plus
Hours and compensation:
Monday through Friday – 8am to 5pm
Compensation is negotiable and based on experience
Summary of Benefits :
Medical, Dental, Life and Disability Insurance options are available.
Recognize most all major holidays
Available after first year
About Safeway Logistics:
Safeway Logistics Inc., an Indianapolis based company, started in 1979, has an immediate need for an Account Coordinator. (Safeway is an agent of the United and Mayflower Network)
Safeway Logistics specializes in the pickup and delivery of high value electronics, medical equipment, furniture, office equipment, etc…to homes and businesses locally and across the US. Our client base includes Fortune 500 Companies.
Safeway Logistics is a United / Mayflower agent in the US, and based out of Indianapolis, IN.
We leverage the United and Mayflower network and work together in hauling high value electronics, medical equipment, displays, tradeshow, servers, aerospace products on air ride trailers.
Our client base includes Fortune 500 Companies.