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Account Coordinator

Safeway Logistics - Safeway Moving System Indianapolis ,IN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are seeking an outgoing, professional, organized, and friendly customer service agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications. In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.

Account Coordinator Duties and Responsibilities:

  • Maintain updated knowledge of all company products and services in order to provide adequate education to customers

  • Provide information and instructions about relevant products and services

  • Make product and service suggestions to meet the customer’s specific needs

  • Field incoming phone calls and respond to phone messages from customers

  • Promptly respond to customer questions submitted via email or our website

  • Answer customer questions and provide information to resolve any issues

  • Process orders and returns

  • Obtain necessary information from customers to adequately follow up

  • Document important customer information for future reference

  • Collect and record customer feedback and information, and share that with appropriate departments and team members

  • Generate interest in new products or services and connect customers with salespeople when required

  • Foster and maintain relationships with customers to improve our retention rate

  • Attend all required customer service-related meetings

     

    Requirements:

  • 5 years customer service experience for a fast pace environment

  • High school diploma or equivalent.

  • Knowledge of Microsoft office and experience with excel spreadsheets a plus

     

    Hours and compensation:

    Monday through Friday – 8am to 5pm

    Compensation is negotiable and based on experience

     

    Summary of Benefits :

    Health Insurance:

    Medical, Dental, Life and Disability Insurance options are available.

     

    Retirement Plan:

    401(k) plan

     

    Holidays:

    Recognize most all major holidays

     

    Vacation (PTO):

    Available after first year

     

    About Safeway Logistics:

    Safeway Logistics Inc., an Indianapolis based company, started in 1979, has an immediate need for an Account Coordinator. (Safeway is an agent of the United and Mayflower Network)

    Safeway Logistics specializes in the pickup and delivery of high value electronics, medical equipment, furniture, office equipment, etc…to homes and businesses locally and across the US. Our client base includes Fortune 500 Companies.

Company Description
Safeway specializes in white glove first and final mile home and business deliveries.
Safeway Logistics is a United / Mayflower agent in the US, and based out of Indianapolis, IN.
We leverage the United and Mayflower network and work together in hauling high value electronics, medical equipment, displays, tradeshow, servers, aerospace products on air ride trailers.
Our client base includes Fortune 500 Companies.

Safeway Logistics - Safeway Moving System

Why Work Here?

Looking for career - Be part of our family!! We appreciate our employees!! They make us who we are!!

Safeway specializes in white glove first and final mile home and business deliveries. Safeway Logistics is a United / Mayflower agent in the US, and based out of Indianapolis, IN. We leverage the United and Mayflower network and work together in hauling high value electronics, medical equipment, displays, tradeshow, servers, aerospace products on air ride trailers. Our client base includes Fortune 500 Companies.

Address

Indianapolis, IN
USA

Website