Are you looking for a new, exciting and unique opportunity to work “hands off” in the nursing field? We may have just what you are looking for! Come and see why SafetyCall International was named a Top Workplace by the Star Tribune 8 years in a row!
SafetyCall International (SCI) is currently seeking a full-time Licensed Practical Nurse (LPN) to work as Health Information Specialist in our Bloomington office or remote from a home office. Candidates who live in Minnesota outside of the Twin Cities area or in the following states are eligible for remote from home positions: Arizona, Colorado, Florida, Georgia, Illinois, Kansas, Louisiana, Michigan, Missouri, Nebraska, Nevada, North Carolina, North Dakota, South Carolina, Tennessee, Texas, Virginia, Washington and Wisconsin. Remote staff must be able to train in our home office in Bloomington, Minnesota for a 2-3 week period and meet the IT requirements described below. The company will reimburse for lodging and travel expenses for the training period if applicable.
The LPN, Health Information Specialist position is responsible for managing and documenting adverse events, lack of efficacy cases, and product safety/product use inquiries via telephone and email reported by consumers and health care professionals related to various dietary supplements, over the counter and prescription drugs, and other consumer products. This position also manages exposure cases for household and industrial products/chemicals. Health Information Specialists triage cases, provide health, safety and technical product information to consumers and health care professionals and escalate cases to trained medical professionals as needed. SafetyCall offers possible growth opportunities for Health Information Specialists and the opportunity to get involved in various company committees along with case presentation opportunities.
This position is in a professional office setting or remote from home.
Float: Shifts are 8 1/2 hours and will vary based on our needs between the hours of 6AM-12:30AM CST. The workdays will vary and will include weekends (typically 2 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend. While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Scheduling is done several weeks in advance. Please note that the first 4-6 weeks will be mainly daytime hours for training.
No Background/experience in the regulatory, toxicology or pharmaceutical field is required. We offer an extensive and ongoing training program.
- Current Licensed Practical Nurse (LPN) in good standing
- 1+ years work experience as an LPN or similar role in the healthcare field.
- 1+ years experience with customer service, either in person or via the telephone strongly preferred.
- Demonstrated high attention to detail and critical thinking skills.
- Proficiency with keyboarding and accurate data entry, PCs, Microsoft Office, and common computer software and hardware
- Ability to effectively communicate, both verbally and in writing, during stressful or high-pressure situations as well as on a regular basis
- Ability to work varying shifts including days, evenings and weekends (both Saturdays and Sundays)
- Ability to maintain regular and punctual attendance
- Ability to deliver high quality customer service with patience and compassion
- Ability to work cohesively as part of a team
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Excellent verbal and written communication that is clear, concise, professional, empathetic and compassionate
Remote Agent Requirements:
Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including a land line telephone with the ability to connect to a headset (cell phones cannot be used), reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed, desktop or laptop computer with Windows 10 and the capability to display two monitors (no Mac). Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.
SCI offers competitive pay and a comprehensive benefits package, a fun work environment with many perks including casual dress and complimentary onsite fitness center, experience in a fascinating field, and the ability to work from home for qualified candidates.
We highly suggest that interested candidates visit our website, www.safetycall.com, and view our company overview video. Interested candidates should submit their resume and a cover letter or introductory e-mail to email@example.com. Our team will review each submission and contact the candidates that most closely match the qualifications
SCI is a 24/7 multidisciplinary health care practice, licensed by the boards of Medicine, Pharmacy, and Veterinary Medicine, that provides manufacturers with adverse event management, regulatory reporting, post-market surveillance, customer service and consulting services. Pet Poison Helpline (PPH) is a 24-hour animal poison control service for pet owners and veterinary professionals who require assistance with treating a potentially poisoned pet. We encourage all applicants to view our company overview videos at www.petpoisonhelpline.com and www.safetycall.com.
Why Work Here?About Us SCI is a 24/7 multidisciplinary health care practice, licensed by the boards of Medicine, Pharmacy, and Veterinary Medicine, that provides manufacturers with adverse event management, regulatory reporting, post-market surveillance, customer service and consulting services. Pet Poison Helpline (PPH) is a 24-hour animal poison control service for pet owners and veterinary professionals who require assistance with treating a potentially poisoned pet. We encourage all applicants to view our company overview videos at www.petpoisonhelpline.com and www.safetycall.com.
Come see why we've been voted a top work place for 9 years!