SafetyCall International (SCI) is currently seeking full-time Certified Pharmacy Technicians (CPhT) to work as Health Information Specialists in our Bloomington office or remote from a home office. Candidates who live in Minnesota or in the following states are eligible for remote from home positions: Arizona, Colorado, Florida, Georgia, Illinois, Kansas, Michigan, Nebraska, Nevada, North Carolina, North Dakota, South Carolina, Tennessee, Texas, Virginia, Washington and Wisconsin. Remote staff must be able to train in our home office in Bloomington, Minnesota for a 2-3 week period and meet the IT requirements described below. The company will reimburse for lodging and travel expenses for the training period if applicable.
The CPhT Health Information Specialist position is responsible for managing and documenting adverse events, lack of efficacy cases, and product safety/product use inquiries via telephone and email reported by consumers and health care professionals related to various dietary supplements, over the counter and prescription drugs, and other consumer products. This position also manages exposure cases for household and industrial products/chemicals. Health Information Specialists triage cases, provide health, safety and technical product information to consumers and health care professionals and escalate cases to trained medical professionals as needed.
Health Information Specialists document cases received via phone and email into SafetyCall’s electronic databases to facilitate adverse event reporting to regulatory organizations such as the EPA and FDA on behalf of our clients. Health Information Specialists may also follow-up on reported cases via phone and/or email to ensure the wellbeing of the consumer and gather additional information regarding cases such as recovery/health status or additional product information. SafetyCall offers possible growth opportunities for Health Information Specialists and the opportunity to get involved in various company committees along with case presentation opportunities.
This position is in a professional office setting or remote from home.
Schedule: We are currently hiring for 2 different shifts, details about the schedules are below.
Float: Shifts are 8 1/2 hours and will vary based on our needs between the hours of 6AM-12:30AM CST. The workdays will vary and will include weekends (typically 2 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend. While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Scheduling is done several weeks in advance. Please note that the first 4-6 weeks will be mainly daytime hours for training.
Evenings: Shifts are 8 1/2 hours and will vary based on our needs between the hours of 1pm-12:30am CST. The days of the week worked will vary and will include weekends (typically 2 per month, both Saturdays and Sundays) and some holidays. Overnights are not required. Because of weekend scheduling, staff will work more than 5 consecutive shifts in a row during weeks they work a weekend. While we may be able to work with some minor scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Scheduling is done several weeks in advance. Please note that the first 4-6 weeks will mainly be daytime hours for training.
No Background/experience in the regulatory, toxicology or pharmaceutical field is required. We offer an extensive and ongoing training program.
- Current CPhT in good standing.
- 1+ years work experience as a CPhT or similar role in the healthcare field.
- 1+ years experience with customer service, either in person or via the telephone strongly preferred.
- Demonstrated high attention to detail and critical thinking skills.
- Above average proficiency with keyboarding and accurate data entry, PCs, Microsoft Office, and common computer software and hardware.
- Ability to effectively communicate, both verbally and in writing, during stressful or high-pressure situations as well as on a regular basis.
- Ability to work varying shifts including days, evenings and weekends (both Saturdays and Sundays).
- Ability to maintain regular and punctual attendance.
- Ability to deliver high quality customer service with patience and compassion.
- Ability to work cohesively as part of a team.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Verbal and written communication that is clear, concise, professional, empathetic and compassionate.
Remote Agent Requirements:
Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including a land line telephone with the ability to connect to a headset, reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 20mb download speed and upload speed of 5mbps, desktop or laptop computer with Windows 10 and the capability to display two monitors (no Mac). Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.
We highly suggest that interested candidates visit our website, www.safetycall.com, and view our company overview video. Interested candidates should submit their resume and a cover letter or introductory e-mail to firstname.lastname@example.org specifying which schedule they are interested in. Our team will review each submission and contact the candidates that most closely match the qualifications