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Customer Advocate

Safelite Surprise, AZ

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

 

What You'll Get

  • Competitive weekly pay and bonus opportunities
  • Paid time off, holidays, paid volunteer days and a belief in work-life balance.
  • 401(k) plan with company matching to build your nest-egg.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.
  • An actual marketplace to meet your health, wealth, life and legal needs -https://www.safelitebenefits.com

 

What You'll Do

  • Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
  • Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • All other duties as assigned.

 

Company Description
We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. At our core, we're a People Powered organization — our people come first and our culture matters. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Safelite

Why Work Here?
Find a career. Gain a family. We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more

We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. At our core, we're a People Powered organization — our people come first and our culture matters. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Address

Surprise, AZ
USA

Industry

Business

View all jobs at Safelite