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Help Desk Analyst

Safe Haven Security Kansas City ,MO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description: Technical Analyst The Technical Analyst will provide technical assistance and support to endpoints and mobile devices. They will provide solutions, answer questions and resolve problems for staff in person or remotely. This will include providing assistance with desktop/laptop/mobile device hardware and software. Tasks · Excellent customer service and phone skills. · Ability to explain technical information to non-technical staff. · Strong analytical skills with advanced experience troubleshooting and resolving Windows 7/10, O365, Microsoft Office, Chrome, printing, telephone systems and 3rd party applications. · Experience with Mobile Device Management. · Experience working in a ticketing system and a detailed understanding of proper documentation. · Understands how to triage and prioritize issues and escalation of issues to management as appropriate. · Certified in one of the following preferred: HDI, CompTIA A+ and/or Microsoft Certified Professional. · Minimum 2 years’ experience working within a Help Desk Team. · Experience working for mid-sized company or larger. · Answer user inquiries regarding computer/mobile device software or hardware operation to resolve problems. · Read technical manuals, confer with users, or conduct endpoint and mobile device diagnostics to investigate and resolve problems or to provide technical assistance and support. · Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. · Develop training materials and procedures, or train users in the proper use of hardware or software. · Refer major hardware or software problems or defective products to vendors or technicians for service. · Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. · Modify and customize commercial programs for internal needs. · Inspect equipment and read order sheets to prepare for delivery to users. Technology Skills · Operating system software — Windows 7/10, IOS and Android · Third party application administration and support Knowledge · Computer/mobile devices and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer/mobile device hardware and software, including applications and programming. · Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction · English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. · Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. · Technology — Knowledge of the practical application of technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. Skills · Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. · Reading Comprehension — Understanding written sentences and paragraphs in work related documents · Speaking — Talking to others to convey information effectively. · Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. · Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Abilities · Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. · Oral Expression — The ability to communicate information and ideas in speaking so others will understand. · Written Comprehension — The ability to read and understand information and ideas presented in writing. · Near Vision — The ability to see details at close range (within a few feet of the observer). · Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Work Activities · Interacting With Computer/mobile devices — Using computer/mobile devices and computer/mobile device systems (including hardware and software) to program, set up functions, enter data, or process information · Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. · Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. · Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. · Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. · Detailed Work Activities · Provide technical support for software maintenance or use. · Monitor computer/mobile device system performance to ensure proper operation. · Read documents to gather technical information. · Collaborate with others to resolve information technology issues. · Resolve computer/mobile device software problems. Company Description: Safe Haven Security, the largest Authorized ADT Dealer in the country, operating in over 50+ markets, is currently seeking installation professionals for our expanding Seattle, WA region. Safe Haven Security provides ADT Services by catering specifically to the needs of our customers. We have drastically increased our business every year for the past 7 years and this year is no different. Here at Safe Haven, we don’t care about who you’ve been, we care about who you want to become! “Safe Haven Strong” means that we are strengthened by our culture, strengthened by each other and our achievements, and strengthened by knowing that each day, we’ve made somebody’s life safer. If you’re driven to achieve success and have a strong work ethic, we’re looking for you. If you’re passionate and forward-thinking, we’re looking for you. If you want to challenge yourself with a rewarding career, we’re looking for you! Opportunities for growth within a vast company that is expanding daily. Don't hesitate, apply TODAY! Responsibilities will include: Installation, service, and troubleshooting of a variety of residential burglary alarm and automation systems. Upsell products and services to customers Ability to manage a multiple appointment’s scheduled daily/weekly. Accurately complete work orders and paperwork. Complete administrative tasks including inventory management. Educate customers on various system operations and maintenance. Being a dependable, responsible professional who is dedicated to working in a growing, fast-paced, and demanding environment. Required Skills/Qualifications: High school diploma or equivalent. Excellent attitude, strong work ethic & solid work quality. Ability to meet company performance standards. Reliable and presentable vehicle. Excellent verbal and written communication skills. Professional appearance and attitude. Detail oriented, results driven. Excellent customer service skills with a professional approach to all aspects of the job. Ability to diffuse high tension situations while maintaining professionalism at all times. Must be proactive in completing jobs and tasks with little or no direct supervision. Provide your own basic tools and supplies. Basic computer skills needed. Flexible schedule and available to work Monday-Saturday with evenings required. Certificates, Licenses, Registrations: Must be able to obtain/possess valid driver license and driving history must meet company standards throughout employment. Auto insurance coverage must meet company standards throughout employment. Must be able to obtain/possess alarm agent permit where applicable and according to Federal, State, and Municipal laws. Physical Requirements: Employee will climb and stand on ladders for long periods of time. Employee will operate power tools such as electrical drills, and hand tools such as a screwdriver. The employee must be able to lift and/or move up to 50 pounds. Frequently must crawl, kneel, crouch, or lay down. Ability to work in confined spaces and construction environments. Daily exposure to outside environment, including inclement weather. The ability to twist, turn, bend, and use fine motor skills. Ability to drive a vehicle for long periods of time throughout the day. Compensation: Pay-per install Competitive commission structure, with up sale incentives. Fuel/Car allowance per appointment. Technicians average $60,000+ per year (Top producers make six figures) Full benefits packages, including, Health, Dental, Life, and Vision. Paid vacation time. 401k Plan Company issued Tablet Thanks for your interest. Safe Haven is proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristics protected by state, federal, or local law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classific

Safe Haven Security

Safe Haven Security, the largest Authorized ADT Dealer in the country, operating in over 65+ markets, is currently seeking sales Representatives. Safe Haven Security provides ADT Services by catering specifically to the needs of our customers. We have drastically increased our business every year for the past 7 years and this year is no different. Here at Safe Haven, we don’t care about who you’ve been, we care about who you want to become! “Safe Haven Strong” means that we are strengthened by our culture, strengthened by each other, our achievements, and strengthened by knowing that each day, we’ve made somebody’s life safer. If you’re driven to achieve success and have a strong work ethic, we’re looking for you. If you’re passionate and forward-thinking, we’re looking for you. If you want to challenge yourself with a rewarding career, we’re looking for you! Opportunities for growth within a vast company that is expanding daily. Don't hesitate, apply TODAY!

Address

520 E 19th Ave
Kansas City, MO
USA

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