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Service Desk Coordinator

Safari Solutions Strategic Technology Partners
Cedar Knolls, NJ
  • Posted: over a month ago
  • Full-Time
  • Benefits: medical, vision, 401k, dental, life insurance,
Job Description

Safari Solutions is currently looking for a high energy, motivated Service Desk Coordinator with a competitive spirit, personal drive and track record of success. The successful candidate is expected to love technology and wow our clients. Candidates must be energetic, motivated, and self-driven. You must demonstrate the ability to multi-task, problem-solve, and think creatively to address unforeseen obstacles.

The Service Desk Coordinator is expected to be well versed across the wide variety of technologies. It is an exciting opportunity in a high paced environment.

Overview of Work Responsibilities:

  • Act as the single point of contact to the customer for all types of service requests
  • Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Monitor emails, phones, and monitoring systems
  • Monitor resource schedules to ensure prompt time entry on service requests
  • Fast turnaround of customer requests
  • Perform daily follow-up for all tickets as required.
  • Report the utilization of IT Support resources and successful completion of service requests to the Service Desk Director
  • Responsible for entering time and expenses as it occurs
  • Provide 1st level troubleshooting on the following technologies:
    • UCaaS systems
    • End user software, hardware, and network issues
    • Wi-Fi networks
    • Windows and MAC desktop support
  • Assist with documentation updates and management

Candidates Skills/Requirements:

  • At least 1 year in a technical / IT customer-support role
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Able to learn or has experience in technology solutions such as desktop support, network troubleshooting, Office 365, WAPs, Wireless and other networking devices
  • Basic understanding of network concepts such as TCP/IP, routing and switching, Wireless, DHCP, DNS, and VPNs
  • Familiarity with Microsoft 365 and Google Apps. Ability to create and manage mailboxes and configure mail clients for each platform on different types of devices.
  • Experience working with Apple and Android mobile devices
  • Naturally curious and eager to take on new challenges
  • Remains flexible and be comfortable with change as our business continues to evolve
  • Ability to manage multiple priorities, and meet deadlines
  • Ability to work under a dynamic/high pressure environment in dealing with concurrent issues effectively
  • Must be able to form long term relationships with clients
  • Ability to lift up to 35 pounds.


Safari Solutions Strategic Technology Partners


Cedar Knolls, NJ



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