Customer Care Specialist
Saela
Orem, UT
- Expired: February 19, 2023. Applications are no longer accepted.
Job Description:
Saela is expanding! We have three positions available and would love to receive your application for the job that would fit you best:
Customer Retention: You will be connecting with our existing customers to extend services and maintain retention.
Customer Service Representative: You will be receiving inbound calls from new and existing customers regarding a variety of requests.
Outbound Customer Care: You will be receiving outbound calls to our customers for various reasons. You will also be returning customers calls and following up on previous customer requests
What We Offer:
Qualifications:
What to Expect:
Customer Retention Representative:
Customer Service Representative:
Outbound Customer Care:
Company Description:
Saela is a Utah-based company that excels in pest control service and creating a happier tomorrow for all. We pride ourselves on our love-based culture, mentorship, and sustainability; creating long-term opportunities for employees and customers is the foundation of our ethos.
Saela is an Equal Opportunity Employer.
We look forward to meeting you!
Saela is expanding! We have three positions available and would love to receive your application for the job that would fit you best:
Customer Retention: You will be connecting with our existing customers to extend services and maintain retention.
Customer Service Representative: You will be receiving inbound calls from new and existing customers regarding a variety of requests.
Outbound Customer Care: You will be receiving outbound calls to our customers for various reasons. You will also be returning customers calls and following up on previous customer requests
What We Offer:
- $14 - $18 / hour (DOE) plus bonus and commission opportunities
- Medical, dental, and vision insurance
- Life insurance
- 401(k)
- A state-of-the-art workout facility with locker rooms and sauna
- Coca-Cola Freestyle machine
- NBA regulation-size indoor basketball court
- Pool table
- Variety of full-time, in-office schedules available between 7:00 am - 8:00 pm, Monday through Saturday (all Sundays off)
- Opportunities for growth and advancement
Qualifications:
- 6+ months of customer service call center experience
- Communication: You have excellent written and verbal communication skills
- Customer Relations: You engender trust and rapport, actively listen, and validate customers while providing solutions
- Dynamic: You are a proven team player and have a focused and persistent work ethic
- Bonus: 3+ months of sales or retention experience
What to Expect:
Customer Retention Representative:
- You will receive inbound calls from other departments to speak with customers regarding requests to cancel their service
- You will contact customers who desire to cancel their service or who have already canceled and collaborate with the customer to find solutions
- You will apply principles of retention and assist customers interested in renewing services
- You will provide exemplary customer advocacy to resolve customer issues and improve Saela's services
Customer Service Representative:
- You will receive inbound calls from new and existing customers regarding a variety of requests (scheduling, billing inquiries, service concerns, general questions)
- You will respond to customer inquiries with clarity and knowledge of Saela products and services
- You will accurately record customer information and interactions in a Customer Relationship Management software
- You will communicate with various departments, including servicing technicians, regarding customer concerns
- You will demonstrate excellent communication skills as you interact with customers with a high level of professionalism
Outbound Customer Care:
- Make outbound calls to existing customers regarding a variety of requests
- Respond to customer inquiries with clarity and knowledge of Saela products and services
- Demonstrate excellent communication skills as you interact with customers
- Satisfy the specific needs of customers with a high level of professionalism and integrity as you provide world class service
Company Description:
Saela is a Utah-based company that excels in pest control service and creating a happier tomorrow for all. We pride ourselves on our love-based culture, mentorship, and sustainability; creating long-term opportunities for employees and customers is the foundation of our ethos.
Saela is an Equal Opportunity Employer.
We look forward to meeting you!
Saela
Address
Orem, UT
84058
USA
Industry
Business
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