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Customer Service Representative/Dispatcher

Saddleback Plumbing Lake Forest, CA
  • Posted: over a month ago
  • $18 to $22 Hourly
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

A Lake Forest plumbing company is looking for a full time dispatcher/ customer service representative to join our team. For 30 years, we have provided exceptional service to our community and to our employees. We are looking for a professional with outstanding customer service and clerical skills.

Responsibilities:

· Receive a high volume of incoming phone calls and respond to inquiries in a manner which meets top quality and productivity standards while maintaining a positive demeanor

· Communicate professionally with technicians and customers to provide information on appointments, estimated arrival times, anticipated service delays, and alternative solutions where possible

· Dispatch service technicians, monitor travel times and traffic conditions

· Receive customer calls and booking appointments

· Be able to work efficiently in a fast paced, “fluid” environment and strategize for various scheduling conflicts and scenarios

· Assist in administrative duties not limited to filing, scanning and mass mailings

Our ideal candidate will be able to fulfill the following qualifications:

· Have at least one year experience of dispatching service technicians and a general knowledge of the Orange County area

· A positive attitude and enthusiasm for team success/development

· An associate’s degree is desired

Members of our team enjoy these benefits:

· Fantastic Medical benefits – 100% paid for employee by us

· Paid holidays, sick and vacation time

· Aggressive Retirement programs – we’ll match your IRA

If this sounds like the right fit for you, we would be happy to meet you!

Saddleback Plumbing

Why Work Here?

Great benefits, office support, paid holidays and vacation!

Address

23901 Remme Ridge, Lake Forest CA
Lake Forest, CA
USA

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