Job Description: We’re looking for an account manager to join our team to grow new product sales by enabling customer success and identifying up-sell opportunities for our key accounts.
The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customer may face.
• Work cross-functionally within the company to communicate with all stakeholders to ensure customers’ success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers’ accounts Qualifications
• Previous account management experience
• Articulate and well accustomed to a client-facing role
• Willingness and ability to travel