Why Work at SaaS
Great compensation package, innovative software products to sell!
Best Practical Solutions are the team behind Request Tracker (RT), one of the most popular open source ticketing systems in the world. RT, and its companion application, Request Tracker for Incident Response (RTIR), are used by organizations large and small, across all industries including: private and public companies, security teams, academic institutions, government agencies, and non-profits. We're been around since 2001 and are entirely self-funded. We are both contributors to, and beneficiaries of, the free software ecosystem; you can find all of our code on GitHub (https://github.com/bestpractical).
RT, being free software itself, is absolutely free to download, deploy, and even modify. We've built a business around providing a full range of services to help our customers get the most out of RT. We offer commercial enterprise support, professional installation and upgrades, and custom development where we bring our expertise to address an organization's specific set of challenges. All of our engagements, whether sponsored by a customer or done for our community, provide the satisfaction of knowing we're helping people solve real problems every day.
We are based in Boston, MA, but we're a completely remote company. We coordinate using RT (of course), Slack, and Zoom and we try to get everyone together at least once a year for in-person planning and discussion. Benefits for employees include healthcare and dental coverage, as well as an open vacation policy.
When working at BPS, you can also count on endless opportunities for career growth. With RT's large codebase, overall breadth of use cases, and variety of services we offer, you will have many opportunities to expand your skill set. In addition to writing code, we also help our customers with a full range of business process support including configuring RT, setting up workflows, and making RT better for people. Not to mention, because everything we do is open source, all of your contributions will be, too.