Client Care Coordinator
Now Hiring -Client Care Coordinator
At SYNERGY HomeCare we provide non-medical services that allow clients to live more independent lives athome - wherever home may be. The Client Care Coordinator reports directly to the franchise owner and is responsiblefor guiding and coordinating all activities of the agency. This position includes involvement inall departments, including scheduling, client care, caregiver recruitment and retention, marketing and sales.
This position entails developing office communication protocols, streamlining administrative procedures andsetting the standards for a client and caregiver-centric office. We are looking for the right person who can helpmaintain and grow the existing business as well as work with the team to increase our client census. A vitalcomponent of this position is to communicate the agency mission and philosophy and ensure that our clientsand family members better understand the full potential of our services. The successful candidate will also beresponsible for collaborating with the owner to improve client support, enhance client satisfaction and maintainhealthy care provider morale. We are looking for an energetic professional who enjoys wearing multiple hats.
Responsibilities and Duties: Improve employee and client retention rates through active communication and problem-solving efforts Become the reliable point of contact for each care provider and client Innovate and create initiatives to enhance the company's reputation Support team members help with client/caregiver coordination with team members. Observe all state and federal guidelines and licensing requirements for compliance Develop and maintain positive relationships within the healthcare and referral community
Requirements: Experience in-home care or home health agency or medical office required, 3+ years' experience in an Admin position preferred Must demonstrate the ability to meet deadlines Strong communication skills required Strong phone management skills
Skills: Associate degree required (B.A. or B.S. preferred) Proficiency in Google, Word, Excel, PowerPoint Experience with scheduling preferred Excellent written and verbal communication skills