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Remote Healthcare Customer Service Representative

SYKES Idaho Falls, ID

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Title: Remote Healthcare Customer Service Representative
Country: United States
Job description: Remote Healthcare Customer Service Agent
Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group, one of the largest global providers of customer experience (CX) products and solutions.  As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. As a Healthcare Customer Service Agent for SYKES, you will provide support to customers right from the safety, comfort, and convenience of your own home.  Agents supporting SYKES healthcare clients are empathetic, helpful, and resourceful, and typically have some healthcare industry or related experience.

Founded in 1977, we are a trusted work from home company. While other companies are learning how to set up virtual work for the first time due to COVID, SYKES has more than 20 years of experience offering 100% virtual work, which benefits our customers and you! In fact, 96% of our work at home agents tell us they are very satisfied with SYKES as a place to work. 

Work with us and you'll enjoy:
  • Full time positions available
  • Starting pay ranges from $11-$14/hr depending upon the complexity of the program you're hired for
  • 100% Paid Training
  • Benefits including medical, dental, life, vision insurance, company matched 401K, and generous paid time off
  • Opportunities for advancement and professional development
  • Personal benefits of working from home including saving time, money, and the environment
  • Computer provided (you will need to provide the monitor and headset)

Requisition #: 5790BR
State/Province: N/A
Site: Alpine US WFH
Workplace Type: WAH
Address: N/A
City: N/A
Zip/Postal Code: N/A
Hiring Group: Agent
About SYKES: About SYKESHome
Location: Remote (Virtual Job)

SYKES is now a part of Sitel Group!  As a leading global provider of customer experience (CX) products and solutions,Sitel Groupempowers brands to build stronger relationships with their customers by creating meaningfulconnections that boost brand value.With160,000+ peoplearoundthe globe -working from home orfromone of ourCXhubs- we securely connectbest-lovedbrands with their customers over 8 million times every day in 50+ languages. Whetherdigital or voice-based, our solutions delivera competitive edge across all customer touchpoints.Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

At this time, SYKESHome does not offer employment to individuals located in the following states: Alaska, California, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New York, Puerto Rico, Rhode Island, Vermont, Washington and Washington DC.
EEO statement: EOE/Veteran/Disabled
Required qualifications, skills and experience:

Apply with us if you possess: 

  • An excellent written and verbal communicator who likes to solve problems and connect with people via phone 

  • Previous Inbound call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism 

  • Proficient and experienced PC skills with Microsoft office, dual screens and toggling between multiple systems (6 months or more of computer data entry experience) 

  • Multitasking ability - able to input data or research information while on the phone with the caller, able to talk and type a must 

  • History of on-time attendance at previous job 

  • High School Diploma or GED (minimum) 

  • Able to provide a stand-alone monitor, USB corded headset and a quiet, distraction-free home workspace (we'll provide the rest!) 

Desired qualifications, skills and experience: Nice to have (but not required): 
  • Customer service background
  • Experience with financial services, healthcare, technology companies, or something similar


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Idaho Falls, ID



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