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Customer Service Agent

SYKES Malvern, AR

  • Posted: over a month ago
  • $14 Hourly
  • Full-Time
Job Description
Title: Customer Service Agent
Country: United States
Job description: This position may offer the option to work at home. You must be able to travel to our Malvern, AR location to pick up your equipment.

Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group, one of the largest global providers of customer experience (CX) products and solutions.  As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join the SYKES family in supporting our new healthcare partner, Cigna, and join a team of individuals dedicated to providing REAL solutions through caring interactions with those in need. Transform healthcare and contribute to an industry-leading organization as a Customer Service Advocate!

Our Customer Service Advocates are dedicated team members who excel at customer service, helping Cigna elevate their patient care to new heights. This role will consist of coordinating patient insurance and medication needs, communicating directly with patients and doctors' offices via phone and addressing each with care, detail, and most importantly, empathy. You'll shine in this role if you have a passion for helping people. Plus, you'll work in a fun, team environment at SYKES Malvern!

Work with us and you'll enjoy:
  • Full-Time Schedule (40 hours/week)
  • $14/hour
  • 100% Paid Training
  • Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan
  • Paid Time Off
  • College Tuition reimbursement after just one year of employment!

Requisition #: 6031BR
State/Province: Arkansas
Site: Malvern
Workplace Type: B&M
Address: 1601 Highway 270 West
City: Malvern
Zip/Postal Code: 72104
Hiring Group: Agent
About SYKES: SYKES is now a part of Sitel Group!  As a leading global provider of customer experience (CX) products and solutions,Sitel Groupempowers brands to build stronger relationships with their customers by creating meaningfulconnections that boost brand value.With160,000+ peoplearoundthe globe -working from home orfromone of ourCXhubs- we securely connectbest-lovedbrands with their customers over 8 million times every day in 50+ languages. Whetherdigital or voice-based, our solutions delivera competitive edge across all customer touchpoints.Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
EEO statement: EOE/Veteran/Disabled
Required qualifications, skills and experience: Apply with us if you possess:
  • A high school diploma or GED and are at least 18 years old
  • Excellent communication skills, both written & verbal
  • General PC knowledge, including experience working with Microsoft Office
  • Knowledge of medical insurance terminology a plus, but not required


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Malvern, AR



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