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Customer Service Specialist

SWM Analytics
Miami, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Specialist

We are currently filling a vacancy for a Customer Service Specialist to join a chain retailer's onsite team. The entry-level role will oversee sales, cash register activity, electronic scanners, and other related equipment to conduct monetary transactions with customers.

**Full Time / Immediate Hire**


Customer Service Responsibilities:

  • Store opening – Prep inventory, equipment, staff, and stockroom
  • Store closing – Store cleanup, organization, and lockup
  • Customer service – Greet customers as they enter the location and answer any questions or as needed. Assist the customers with locating various products and resolving complaints as they arise.
  • Cash handling – Accept money in the form of cash, checks, and credit or debit cards for items purchased. Ensure accurate transactions by balancing the cash register at the beginning and end of the shift. Accept and process all returns or exchanges according to store policy.
  • Sales via merchant services equipment – utilize payment processing software to process card transactions.
  • Team Management – ensure smooth collaboration amongst employees


Customer Service Requirements:

  • High school diploma OR GED
  • Ability to commute to Surfside, FL
  • Previous retail/sales experience OR Bachelor's Degree
  • Excellent customer service skills
  • Excellent verbal communication skills
  • Ability to operate available equipment, such as cash registers, calculators, or scanners
  • Necessary mathematical skills, as needed to make the change and give refunds
  • Knowledgeable about the company's products and services and customer-related policies


The right candidate for the job is dependable and reliable with excellent customer service skills, top-notch accuracy, and displays exceptional customer service.

*The chain's employees enjoy a work culture that promotes inclusivity, diversity, and growth opportunities. Employees can also take advantage of paid training, salaried pay, AND store sales performance incentives.

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SWM Analytics


Miami, FL
33169 USA



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