Skip to Main Content
← Back to Jobs

Customer Service Representative - $15/Hr

SURESTAFF, INC. Waukegan, IL
  • Expired: over a month ago. Applications are no longer accepted.

Customer Service Representative - 1st Shift

JOB PURPOSE:

Responsible for coordinating and performing numerous customer service functions to the satisfaction of both the customer and the company. Objective is to retain accounts and increase profitable sales

JOB DUTIES:

· Answer and respond to customer phone calls for 1 – 3 core business phone lines. Resolve problems and follow through with customer requests based on standardized procedures.

o Process blind and parts request orders either on-line or manually

o Resolve customer problems and questions, i.e., product specifications, product offering, installation information, etc.

o Process status, change and cancellation requests from customers.

o Process requests for repairs, quality inspections, returns, credits, out of spec’s, etc.

· Maintain and provide information for various statistical logs, reports, etc.

· Maintain current product, policy and procedure information through additional cross training, phone mail and e-mail updates

· Perform specific duties and participate in teams as assigned by manager.

SCOPE OF RESPONSIBILITY:

Authority to approve replacements, remakes and credits up to $500.00.

EDUCATION & EXPERIENCE:

Minimum – High school diploma or equivalent; 1-2 years relevant experience.

Preferred - Prior customer service work experience. Demonstrated aptitude for selling.

KNOWLEDGE, SKILLS and ABILITIES:

· A strong work ethic, willingness to work on various shifts as necessary

· Excellent oral and written communication skills

· Excellent listening skills

· Ability to effectively communicate via telephone

· Excellent knowledge of basic computer skills

· Good decision making and judgment

· Outgoing personality - even tempered, sincere, and friendly

· Ability to multi-task effectively and perform well in a fast paced environment

· Good math skills

SURESTAFF, INC.

Why Work Here?

TEMP TO HIRE

SURESTAFF, Inc., Chicagoland's leader in light industrial staffing and one of Crain’s Chicago’s Largest Private Companies in 2019, is a privately owned, full service staffing firm founded in 1998. The firm has become one of the premier staffing companies in the Chicagoland area with 18 current branch locations. The company has earned the respect of clients and candidates as well as holding a high retention rate for internal staff. The partnerships established with clients and candidates are the key to the company’s success. The SURESTAFF team is dedicated to giving excellent service customized to the client’s specific situation. Visit us at www.sure-staff.com ​

Address

Waukegan, IL
USA

Website