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Customer Service Representative and Graphics

Mandeville, LA
Expired: over a month ago Applications are no longer accepted.
  • $18 to $22 Hourly
  • Full-Time
Job Description
Large Wholesale Format Printing Company located in Mandeville, Louisiana has an opening for a CSR-Graphics. Must have Graphics background and excellent communication skills.

Full TimeMonday - Friday8:00AM 5:00PM
  • Answer incoming calls, general inquiries and answer product issues.
  • Create estimates, orders, shipping quotes, and service questions in a timely manner.
  • Save art to folders and send to pre-press.
  • Handle any and all customer service needs and request. Maintain a professionalism with clients and working to establish a positive rapport.
  • Update Customer information in the customer service database, when needed.
  • Impact the companys bottom line by problem solving and help keep clients into repeat customers.
  • Assist with walk-in clients with pick-up orders.
  • Assist Sales Representatives with orders, estimates and promotional materials when requested.
  • Assist Operations Manager with Custom quotes and special orders
  • Close job tickets and send final invoices to customers who are on terms.
  • Website monitor online orders and payments.
  • Post customer payments in system.
  • Filing and organizing hard and electronic copies of various files.
  • Communicate with customers on behalf of pre-press and/or production.
  • Website monitor and administration.
  • General office administration.
  • Communicate problems or issues to management.
  • Maintain Quality Control and Color Management.
  • Coordinate art proofs to Pre-Press.
  • Evaluate customer artwork and correct as necessary
  • Set file up for best production, yield, workflow
  • Create proofs and email customer proofs
  • Manage file storage and history
  • Consult Customer Service Department and customers with design criteria
  • Set up files to print colors as required
  • Manipulate file transfer to ensure accuracy
  • Graphic design for customer as well as House Advertising Blasts
  • Color Management Part of Team
  • Work with Production Manager to create new product ideas/product lines.
  • Help trouble shoot color management issues.
  • Assist with production flow as needed



Mandeville, LA
70471 USA



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