Job Overview: The Customer Service Rep (CSR) receives, records, and processes phone calls and written communications from customers related to complaints, problems, quality issues, and customer requests for services and information. The CSR is empowered to resolve and bring to closure customer issues, problems and inquiries by using applicable information and tools and following the guidelines of the Service Center department. Job Responsibilities and Accountabilities: Act as the primary contact for the end-users to provide a timely resolution to user issues, problems, questions and service needs. Receive, log and troubleshoot all user issues through resolution Follow processes, develop and update procedures; provide fast, consistent and reliable customer service. Receive, analyze and respond to all customer problems and inquiries which are channeled through the Service Center department within the parameters established by the Service Center management team Reassigns and dispatches requests for service to internal and external vendors as required Support the Service Center goals, objectives and service level agreements to ensure service is delivered that meets the needs of the customer stakeholders and end-users Assist the Service Center Supervisor as needed in the facilitation of all customer service related issues and activities. Job Requirements: High School diploma required. Reading, writing, math and communication skills at a proficient level. Ability to follow verbal or written instruction. Keyboarding proficiency. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. UNFI is an EO employer - M/F/Veteran/Disability. VEVRAA Federal Contractor.