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Technical Support Specialists

STS Technical Services Valley View ,OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

STS Technical Services is hiring Technical Support Specialists in Valley View, Ohio.

This is a long-term contract role managing inbound customer issues and providing technical support by phone.

Overview:

This position requires troubleshooting skills in order to determine the exact causes of customers issues. The Technical Support Specialist will take ownership of issues through to resolution.

Essential Duties and Responsibilities:
  • Remotely troubleshoot and resolve technical issues over the phone for our customers within a Windows Terminal Server environment, involving Dell PowerEdge servers, Fortinet firewalls, tape backups and supported printers;
  • Act as Remote Administrator for dealership servers, including user account management, shared files, and print queue setups;
  • Administer changes to their Fortigate firewalls and setup VPN connectivity;
  • Document resolutions in call tracking system;
  • Develop strong working relationships with customers and other team members.
Basic Qualifications:
  • Two or more years experience providing remote troubleshooting support for distributors, vendors, or other corporate customers IT systems;
  • Success in solving challenging technical problems in a team environment;
  • Ability to communicate technical subjects in a clear, concise manner to walk customers through IT issues remotely.
Educational Requirements:
  • Bachelors Degree preferred
About STS Technical Services:

STS Technical Servicesis aTop 100 Staffing Firmthats partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.

Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!

If you want to speak to aRecruiting Professionaldirectly, call1-800-359-4787.

STS Technical Services is an equal opportunity employer.

#ZR

Company Description
STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.

Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!

STS Technical Services

Why Work Here?

STS Technical Services knows that without our talented employees, we'd be nothing more than a name.

STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries. Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!

Address

Valley View, OH
USA

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