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Call Center Representative ( 3:00 PM to 11:00 PM AND WEEKENDS)

STRATFORD SOLUTIONS INC New York, NY

  • Expired: 28 days ago. Applications are no longer accepted.
Job Description

Call Center Representative for non-emergency services, respond to phone inquiries from the public; provide customer service and information to callers; attending to large volume of calls; take complaints and service requests and forward them for further action; enter inquiries, complaints and requests into appropriate computer systems; perform related clerical and computer support work. Patience and compassion is also a big element with this role.

Special Working Conditions: This Facility is open 7 days/24 hours. Call Center Representatives will be required to work shifts including nights, Saturdays, Sundays, and holidays. Some of the physical activities performed by Call Center Representatives and environmental conditions experienced are: sitting for extended periods of time with a headset on while monitoring two computer screens; typing information into the computer using a keyboard coordinating eye/hand movements while handling calls for the efficient use of console and computer; speaking calmly and clearly in order to elicit information and give instructions to a continuous flow of callers under stress; listening carefully to clearly understand information; making responsible judgments where timing is critical; and sitting within hearing distance of other call takers working under similar conditions

Job Types: Full-time 35 hours a week, Temporary

Pay: $20.00 per hour

Schedule:

  • 8 hour shift
  • Afternoon shift 3:00 PM to 11:00 PM which will include weekends
  • Holidays
  • Night shift
  • Overtime
  • Weekends

This Company Describes Its Culture as:

  • Outcome-oriented -- results-focused with strong performance culture
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

STRATFORD SOLUTIONS INC

Address

150 Williams St

New York, NY
USA

Industry

Business

View all jobs at STRATFORD SOLUTIONS INC