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Customer Service Representative

STERLING PERSONNEL- DOWNTOWN
Dallas, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are looking to hire a Customer Service Associate in our Dallas, TX location. This position is responsible for providing best in class service to customers and business partners. Provide support for orders and credits for assigned market in adherence to quality standards, deadlines, and proper procedures. Assist in building region sales volume in an efficient and profitable manner. Customer Experience Associates will be expected to provide exceptional customer service by answering phones and handling all customer interactions through our CRM, Salesforce.

MEASURES OF SUCCESS

  • Process all orders and credits with high accuracy
  • Handle large volume of inbound and outbound calls to clients
  • Process paperwork: Manifest PODs and checks brought back by drivers and file. Check mail daily.
  • Manage phone service levels, utilizing CISCO phone platform
  • Demonstrate customer satisfaction best practices (follow up and notification)
  • Collaborate with other departments to assist in solutions for clients
  • Participate and support customer interactions related to website
  • Coordinate a problem-solving approach when resolving challenges
  • Efficient time management and meeting all department objectives
  • Assist in developing continuous improvement plans for respective market
  • Effective order management, credit and report processes
  • Meeting or exceeding sales objectives provided

IDEAL CANDIDATE ATTRIBUTES

  • College education preferred or five years customer experience
  • Proven experience in data entry
  • Good written and oral communications skills
  • Active listening skills in handling all customer interactions
  • Detail oriented and ability to manage multiple tasks
  • Experience with MS Office Suite including Excel, Word, Outlook and PowerPoint
  • Prelude and Cognos preferred but not required
  • Coachable and willingness to participate in self-development
Company Description
Sterling has been a leader in the staffing industry since 1987 with offices in the Dallas/Fort Worth metroplex. Providing exceptional service to our clients is our most important goal and our guarantee to you and personalizing the staffing experience. Our Employment Specialists make a difference in people's lives every day. Come join our team!

STERLING PERSONNEL- DOWNTOWN

Address

4038 ROCK QUARRY RD.

Dallas, TX
USA

Industry

Business