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Customer Service and Sales Representative - Part Time

STC Direct, Inc. Bryn Mawr, PA
  • Expired: 10 days ago. Applications are no longer accepted.

Customer Service and Sales Representative - Part Time

As a part-time Customer Service and Sales Representative, you are responsible for sales and customer service to ensure high-level customer experiences with our Fortune 500 marketing team. You will investigate and track customer experiences, questions, and concerns in a consultative approach, which may require up-selling and following up with customers to ensure satisfactory order completion. To do so, you will assist customers with ordering and pricing questions, and articulate an extensive knowledge of our Fortune 500 line up products. When needed you will care for and escalate urgent issues to the Manager for a fast and complete resolution, including aggressively rescheduling and re-selling customers who are at risk of loss.

Responsibilities:

  • Elevate the culture of service through outreach initiatives. Contact customers via phone, record and communicate negative feedback to Manager.

  • Interact with account managers to discuss their individual customer’s needs and concern, both positive and negative.

  • Interacts with account managers on a continuous basis to provide feedback about their customer's experiences, utilize recognition programs to highlight outstanding employee service performance.

  • Stays abreast of current products and promotions and helps maintain installation calendar.

Benefits:

  • A team that will support and empower you

  • A work environment that you look forward going to - secure and stable

  • Hands-on training that will help you succeed in this entry-level position - upward mobility can be achieved with the right mindset

  • Be surrounded by like-minded people who share the same goals and aspirations as you

STC Direct, Inc.

Why Work Here?

A fun team oriented environment, bonuses, and an amazing training program.

STC Direct is an outsourced sales and marketing firm in Philadelphia, Pennsylvania. We work with Fortune 500 and 100 Companies, focusing on new account acquisitions and brand recognition. By focusing efforts on a hands-on, face to face approach, STC Direct is able to bring our clients life-long customers with increased name-brand awareness and high levels of customer service. STC Direct is an organization committed to training and developing self-motivated individuals, and providing them with an opportunity to achieve success based on their own merit. STC Direct believes that by fostering a team-oriented and nurturing environment, it will provide an atmosphere where our team can enjoy the satisfaction of learning and overcoming challenges on a daily basis. Individual achievement is valued and rewarded, but we succeed as a team supporting and applauding the success of our teammates.

Address

Bryn Mawr, PA
USA

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