Assistant Branch Manager
Division / Department:
St. Louis, MO
Assistant Branch Manager
Type of Position
Hours per week
The Assistant Branch Manager is responsible in the absence of the Branch Manager for managing the overall branch to ensure customer satisfaction and profitable operation especially on the frontline deposit side of his/her location.
Thorough understanding of the benefits and features of products and services
Good communication skills
Ability to train and coach employees
Ability to multi-task
Excellent organizational skills
Strong decision making skills
Adapt to and lead through change
Positive, outgoing, and socially confident personality
Ability to work with minimal supervision, both independently and as a team
Ability to network and develop new business
Maintain overall security of the branch based on bank policy
Assist CSRs with questions and basic duties
Must perform all front-line CSR duties including teller transactions and opening new accounts
Process and maintain IRA and HSA transactions
Handle customer issues and concerns
Initiate wire transactions
Help resolve routine procedural and processing issues
Ensure the frontline deposit side of location meets all regulatory compliance standards and follows all operating policies and procedures, including vault procedures
Prepare currency transaction reports and perform other BSA-related responsibilities
Instrumental in developing new customer relationships
Performs other duties as assigned by Executive Management
Demonstrated analytical, decision-making, and effective problem solving skills.
Must be competent in the use of personal computer systems, internet applications and electronic mail, and various windows based software applications to include, but not limited to, banking application, word processing, and spreadsheet software.
Prior Full-Time CSR experience.
Honor State Bank philosophies, policies and expectations regarding core values, customer service, human resource policies and code of conduct and ethics.
Demonstrate acceptable personal financial responsibility and be bondable.
High School Diploma or GED.
Physical and mental ability to perform the essential functions of the job as listed.
Able to regularly stand or sit for prolonged periods of time.
Able to verbally communicate effectively with others.
Regular attendance is necessary and essential to this position.
This position will directly supervise the frontline deposit staff for this location in the absence of the Branch Manager. This position reports directly to the Branch Manager of this location.