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Office Manager Customer Service

STAR LINE Mackinac Island Hydro-Jet Ferry Saint Ignace, MI
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Star Line Mackinac Island Hydro-Jet© Ferry is currently seeking a friendly, energetic and customer orientated Office Manager.

Duties include:

Effectively able to train and manage 15-20 ticket sellers/customer service representatives; Ensuring they are thoroughly trained with ticket sales, counting money, credit card machines, answering phones, daily report sheets, and correspondence with all local hotels.

Answering phones and providing exceptional customer service while answering questions such as ticket prices, ferry times, packages, valet, weather, and Island information.

Managing ticket sales reports, spreadsheets and deposits at the end of the day to assure they are correct. Other duties include but not limited to weekly scheduling, passenger counts, freight invoicing, ordering supplies, Tracking and maintaining call logs and maintaining a clean work area.

Requirements:

Previous manager experience

MS Word and Excel experience

Must be detail oriented, capable of multi-tasking and have excellent organizational skills

Quality work ethics and honesty a must

Accounting experience is highly recommended

Must be able to work nights and weekends

STAR LINE Mackinac Island Hydro-Jet Ferry

Star Line is the largest Ferry Line to Mackinac Island and in Michigan. In the past 4 yours we have experienced significant growth and expansion. Star Line Ferry was started by Tom Pfeiffelmann, Sam McIntire, and others in the late 1970s. They purchased Argosy Boat Line. The company was then renamed Star Line after the 5 original stockholders making up a 5 pointed star. At that time they operated slower ferries including the Nicolet, Treasure Islander and Flamingo. In 1979 Star Line bought their first fast ferry, Marquette. Over the next few years the old LaSalle and Nicolet were replaced with sisters to the Marquette. In 1987 Star Line decided to take it up a notch with Radisson, an 85-foot fast ferry which was modeled after a luxury yacht. In time the LaSalle, Nicolet, and Marquette also added hydro-jets with their trade mark rooster tails. In 1990 Star Line added Cadillac and in 1993 added Joliet. These boats were built in the style of the Radisson. In 2005, Marquette was sold to Davis Park Marine of Patchogue, NY. She was replaced by the larger Marquette II. And in 2006, Nicolet was also sold to Davis Park Marine.

Address

587 N. State Street St. Ignace, MI 49781
Saint Ignace, MI
49781 USA

Website

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