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Associate Systems Administrator

STAND 8 Technology Services
San Francisco, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are looking for an Associate System Administrator for a leading global investment firm that specializes in partnering with technology and technology-enabled companies.

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta, New York, Raleigh, and more.

As an Associate Systems Administrator, you will be responsible for the daily management of agile team and need someone who is looking to bring new ideas and make an impact from day one.

This role will be end user facing so you

We are a small must be comfortable reaching out and working with people across varying specialties. The candidate will have access to cutting edge technology and will have the ability participate in any part of the IT stack that’s of interest. The daily tasks and responsibilities include but are not limited to:

COMPETENCIES

  • Communicates effectively
  • Developing and delivering multi-mode communications that convey a clear
  • Understanding of the unique needs of different audiences.
  • Being resilient Rebounding from setbacks and adversity when facing difficult situations.
  • Collaborates Instills trust
  • Building partnerships and working collaboratively with others to meet shared objectives.
  • Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Customer focus Building strong customer relationships and delivering customer-centric solutions. Drives results Consistently achieving results, even under tough circumstances.
  • Situational adaptability Optimizes work processes Action oriented Organized
  • Adapting approach and demeanor in real time to match the shifting demands of different situations.
  • Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Brings order to chaos by keeping information and tasks in order and easily findable by both themselves and others.
  • Directs work Proving direction, delegating, and removing obstacles to get work done.

MINIMUM JOB QUALIFICATIONS

  • Bachelor Degree in Information Technology, Information Security, Business or related area
  • A minimum of 2-years of experience in a white glove helpdesk environment
  • Ability to maintain a high level of professionalism and composure in challenging circumstances
  • Strong follow-up and follow through skills, specifically on any outstanding issues with staff or members regarding status and closure of incidents/requests
  • Professional demeanor and appearance
  • Self-starter with a continuous improvement mindset
  • Knowledge of PCs, iPhones, Networking, and A/V technologies
  • Experience managing the Microsoft 365 stack
  • Knowledge of LAN/WAN technologies
  • Knowledge of Active Directory user and group administration, DNS, DHCP, and GPO Services
  • Ability to write technical documents and emails for consumption by non-technical people
  • Eagerness to network and continually learn new technologies and stay ahead of the curve
  • Strong written and verbal capabilities

ACTIVE PROJECT PIPELINE

  • Work with the team to automate repetitive IT processes such as user onboard and offboarding
  • Work to improve the Helpdesk function within ServiceNow leveraging our MSP
  • Device Management with Auto Pilot, Intune and Jamf
  • Work with the team to improve user experience across our technology stack
  • Server Upgrades and consolidation from Server 2012 to 2019 both on prem and in Azure
  • Continue to build and secure new services in Azure
  • Work with the team to build a training program to ensure users know what technologies we have available for their use

There is a lot of opportunity for growth in this position over time.

  • Provide onsite and remote technical support for a firm of ~150 end users across the globe which will require after hours and weekend work from time to time
  • Manage queue of support requests, updating and closing incidents in a timely fashion
  • Manage the computer deployment process which includes developing standardization, and deployments via imaging and RMM tools.
  • Support mobile devices and Jamf/Intune MDM environment (iOS and Android)
  • Manage the Inventory tracking of assets and accounts through their lifecycle
  • Administer internal and client facing video conferences on Zoom
  • Document internal support procedures and knowledge-base articles

 

STAND 8 Technology Services

Address

San Francisco, CA
USA

Industry

Technology

View all jobs at STAND 8 Technology Services