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Customer Support Associate

SSI Greenville ,SC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 Customer Support Associate

Full-time long-term employment

Able to work as part of a small team

$40,000 to $50,000 per year, commission based, with weekly draw on week one

Some flexibility in your work schedule

Mon – Fri 8:30am – 5:30pm

Job Description:

  • Communication. You will need to be responsive in a timely manner. You will need to communicate in a clear, short, easy-to-understand way.
  • Empathy. Your interactions may begin with someone who is frustrated or unhappy. It is important that you understand and identify with the feelings of others and communicate accordingly.
  • Patience. The people you interact with might ask several questions, be unhappy or ask you to repeat instructions several times. Patience is important to keep communications on track, remain personable and provide a positive experience.
  • Technical knowledge. To effectively solve problems, you will likely need to know a bit of technical or industry knowledge.
  • Computer knowledge. You must have experience with Microsoft office, and the ability to navigate other web-based software.

 

Necessary customer support skills include:

  1. Organized, ability to organize your work is critical
  2. Active listening
  3. Adaptability
  4. Attentiveness
  5. Creativity
  6. Decision-making
  7. Dependability, requires being on the job everyday
  8. Effective communication
  9. Empathy
  10. Friendliness
  11. Knowledge of your product or service
  12. Open-mindedness
  13. Patience
  14. Quick thinking
  15. Reading physical and emotional cues
  16. Responsiveness
  17. Timeliness, a sense of urgency

 

 

Must pass a drug screen

Must pass a Background check

Must have a valid driver’s license

SSI

Address

Greenville, SC
USA