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MSP Support Specialist Technician

SSD Technology Partners Wilmington, DE
  • Posted: 5 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

MSP hiring IT Remote Support Specialists

SSD Technology Partners Wilmington, DE, USA

Benefits Offered

401K, Dental, Life, Medical

Employment Type

Full-Time

Why Work Here?

“Growing Managed Services Provider seeking candidates who want to begin a career with a company they can grow with and call home.”

SSD technology partners is a Managed Service Provider (MSP) providing complete Information Technology and networking support, consulting, and security evaluations. We are currently seeking support specialists for our remote assistance department in Wilmington.

In this position you will be responsible for the following:

  • Ensuring that clients are able to easily and effectively carry out their duties
  • Resolve break/fix issues and troubleshoot root cause
  • Perform/verify maintenance and upgrades on client systems
  • Automate repetitive tasks
  • Utilize our tools to complete tasks remotely
  • Learning and working with new technologies and procedures

Candidates should have experience in the following areas:

  • Microsoft desktop and server OS
  • Active Directory
  • Microsoft Office products
  • Third party software programs
  • Microsoft Exchange/Office 365
  • Network hardware (switches/routers/firewalls),
  • VoIP systems, backup software
  • *Previous experience with Kaseya a plus.

SSD caters to the small to medium business market primarily in the Wilmington/Philadelphia area. This position is ideal for someone who loves solving new problems and working with a variety of different technologies and people. Collaboration with other team members and being able to follow/create documentation are a must. Excellent customer service, phone etiquette, and problem solving skills are the keys to success. Experience leading other employees and basic scripting skills a plus.

Openings exist at both the mid and high level skill range both requiring 3+ years of previous experience in the IT field

SSD Technology Partners

Why Work Here?

Growing Managed Services Provider seeking candidates who want to begin a career with a company they can grow with and call home.

SSD exists for the sole purpose of serving customers. We pledge to deliver exceptional value that is anchored in uncompromising integrity. The work we do, the connections we form and the friendship we develop, both internally and externally, can only be achieved by: • Harnessing the power and strength we generate working as a team • Openly thanking and acknowledging small or large acts of kindness by others and by always putting the needs of others above our own • Communicating openly, simply and positively • A work ethic that never leaves anything undone or for others to complete • A passion for excellence and by practicing continuous improvements and never-ending quest for systems and process that deliver accuracy, efficiency and productivity And while we are committed to excellence we also leave room for not taking ourselves too seriously. We embrace smiles and laughter as the best cures for anxiety, stress or anything else that may stand in the way of being the best we can be for clients, our team and our families. To learn more, visit our website at: https://www.ssdel.com/

Address

1024 Justison St Wilmington de 19801
Wilmington, DE
USA

Website

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