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MSP Entry-Level IT -Network Monitoring

SSD Technology Partners Wilmington, DE
  • Posted: 12 days ago
  • $29,120 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

As an entry level position at SSD, the Operations Agent will learn many of the required skills while working on the job. Appropriate training will be provided while on the job, but it is an expectation that the selected individual be prepared to spend time researching and educating him/herself with the goal of advancing within a 12 to 18 month time period.

Both full and part time applicants will be considered but a minimum commitment of 30+ hours each week will be required. For active students, work schedule flexibility will be considered to accommodate class schedules. Candidates should have personal, professional, or classroom experience with basic IT concepts, practices and procedures.

****This is a great position for recent college graduates looking to get a foot in the door at a rapidly growing Managed Service Provider****

YOU WILL GAIN EXPERIENCE IN THE FOLLOWING:

  • Network infrastructure alarm monitoring and incident escalation
  • Backup monitoring, testing, reporting and documentation
  • Patch monitoring and application
  • Endpoint Security deployment, monitoring and updating
  • Trouble ticket creation and escalation
  • Review of client systems and documentation to ensure compliance of SSD standard
  • Shadowing rotations with different positions within our technical department
  • Account lockout and password resets for clients in our Service Desk
  • Desktop and laptop preparation and imaging
  • Software license renewals
  • Taking live calls from clients, creating tickets and triage of new issues
  • Participation in evening and weekend shifts
  • Participation in a 24x7 on-call rotation
  • Shipping, receiving and inventory maintenance
  • Assist with client on-boarding

THE QUALIFICATIONS THAT WE SEEK:

  • 6 months+ of personal, professional, or classroom experience with basic IT concepts, practices and procedures. Those with zero experience will not be considered.
  • Diligence and attention to detail
  • An ability to multi-task and prioritize work appropriately
  • Good communication with a natural aptitude for dealing with people.
  • Strong analytical skills and able to collate and interpret data from various sources.
  • Fluent working knowledge of Windows computers
  • Basic knowledge of TCP/IP networking (DNS, DHCP, IP addressing, etc.)
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • A wide degree of creativity and latitude is expected
  • Strong desire to learn new technology
  • Willingness to invest personal time in advancing his/her skills
  • Reliable transportation

WE OFFER:

  • Major Room for Growth!!
  • Health, Dental, Vision and Life Insurance
  • 401K
  • Paid Time Off
  • Paid Holidays
  • Paid Sick Time
  • Paid Vacation
  • Employee Referral Program
  • A community-focused environment
  • Relaxed atmosphere
  • Flexibility

WE HAVE THE FOLLOWING REQUIREMENTS:

  • Clean Driving Record with a valid Driver’s License
  • Reliable transportation and willingness to utilize it for company business (mileage will be reimbursed)
  • Must be able to drive to and work at our Wilmington, DE office for all work days
  • Completion of a Background Check

SSD Technology Partners

Why Work Here?

Growing Managed Services Provider seeking candidates who want to begin a career with a company they can grow with and call home.

SSD exists for the sole purpose of serving customers. We pledge to deliver exceptional value that is anchored in uncompromising integrity. The work we do, the connections we form and the friendship we develop, both internally and externally, can only be achieved by: • Harnessing the power and strength we generate working as a team • Openly thanking and acknowledging small or large acts of kindness by others and by always putting the needs of others above our own • Communicating openly, simply and positively • A work ethic that never leaves anything undone or for others to complete • A passion for excellence and by practicing continuous improvements and never-ending quest for systems and process that deliver accuracy, efficiency and productivity And while we are committed to excellence we also leave room for not taking ourselves too seriously. We embrace smiles and laughter as the best cures for anxiety, stress or anything else that may stand in the way of being the best we can be for clients, our team and our families. To learn more, visit our website at: https://www.ssdel.com/

Address

1024 Justison St., Wilmington, DE 19801
Wilmington, DE
USA

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