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Client Relations Representative - Anaheim

SSD Alarm Anaheim ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are seeking an experienced inside Client Relations Representative to join team in our Corporate Office in Anaheim, CA.

The Client Relations Rep will act as a liaison between customers and the company and assist with account questions, billing, complaints, cancellations, discrepancies, and other inquires. The qualified professional will possess excellent problem resolution implementation as well as strong communication skills



Responsibilities:

  • Maintain customer satisfaction by providing problem-solving resources and ensuring effective and long-term problem resolution
  • Answer high incoming call volume with professionalism and courtesy
  • Ability to effectively and clearly present account information to customers and collaborate with other departments
  • Communicate effectively with customers by telephone, email, written correspondence and in person
  • Knowledge of product lines, services and keeping current with updates and/or promotions
  • Comprehend and answer questions regarding warranties, contracts, and terms of agreements, changes in policies, renewals, invoices and processing payments
  • Provide feedback to department manager regarding trends, service issues or customer concerns
  • Investigate and resolve customers’ issues, which may be complex or long-standing, documenting all customer correspondence and interaction
  • Implement problem resolution if a product malfunctions and focus on client retention
  • Place or cancel service tickets
  • General working knowledge of security systems and understanding of components
  • Maintain customer confidence and protect operations by keeping information confidential
  • Adhere to the department procedures pertinent to the effective and efficient operation of the team
  • Perform other related duties as assigned

Qualifications:

  • Minimum of 3 years previous experience in customer service and/or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Ability to assess situations and implement best results for all parties
  • Thrives in a fast paced environment and works well with others and independently
  • Intermediate to advanced computer skills and ability to type
  • Highly organized, analytical, and ability to prioritize
  • Security Systems experience and/or with contract agreements
Company Description
About the Company
With 50 years in the industry, SSD Alarm has grown to become one of the most respected providers of integrated security and fire solutions in the U.S. We are one of the largest independently owned security companies in the nation serving commercial, retail, residential, and Fortune 100 clients; we have built a strong reputation for technical expertise and service excellence.
We are seeking an Experienced Coordinator to support our office in Arlington, TX

SSD Alarm

Why Work Here?

Great team atmosphere, room for growth and competitive benefits package! Forward thinking is encouraged!

About the Company With 50 years in the industry, SSD Alarm has grown to become one of the most respected providers of integrated security and fire solutions in the U.S. We are one of the largest independently owned security companies in the nation serving commercial, retail, residential, and Fortune 100 clients; we have built a strong reputation for technical expertise and service excellence. We are seeking an Experienced Coordinator to support our office in Arlington, TX

Address

1740 N. Lemon St. Anaheim
Anaheim, CA
92801 USA