SS&C Technologies (formerly DST Systems), is currently hiring Customer Service, Call Center professionals for upcoming training classes.
- Full Time Direct Hire Openings
- Monday – Friday Hours
- Paid Training
- Bonus Eligible
Our Asset Manager Solutions division, a leading provider in Transfer Agency services, is currently hiring experienced Customer Service professionals to join our Investor Services inbound call center team. This is an excellent opportunity to join a growing organization and develop your career within the financial services industry. As an Investor Services Representative, you will have the opportunity connect with customers both internally and externally, responding to inquiries through inbound phone calls, which includes processing transactions, while providing exceptional customer service.
- Provides exceptional customer service to customers by answering questions, resolving issues and assisting with financial transactions.
- Processes routine service requests for purchases, redemptions, transfers, new account set-ups and other maintenance items requested by the customer.
- Researches complex issues for customers in order to support their requests, making outbound calls to provide customers with updates or to gain additional information.
- Performs special project assignments from time to time, such as research work, obtaining special authorizations, outbound calls and data entry.
- Cross trains in different areas to expand knowledge base and develop new skills.
- High School Diploma or equivalent.
- One to two years’ of previous customer service experience; within retail, banking or financial services preferred.
- Excellent listening and communication skills
- Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple computer systems.
- Ability to work successfully in a fast pace work environment.
- Passion for excellence in service and attention to detail.
- Schedule availability between 8:00am - 7:00pm - Varied schedule with an 8 hour shift projected every two weeks for the following two weeks for planning purposes.
Apply online today at https://www.ssctech.com/about-us/careers.