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Customer Success Representative

SPRIOUS LLC Lincoln ,NE
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 Sprious is seeking a high-energy, well-organized, and compassionate Customer Account Manager to assist our customers with their needs, as well as developing & nurturing relationships with our existing users. 

If you’re looking to be a cog in a corporate machine, look elsewhere. But if you’re a passionate self-starter with a ton of ideas who wants to help build the customer experience at one of Lincoln’s fastest-growing new technology companies, you’re in the right place!

We want YOU to help our customers learn and grow with us. We want YOU to build repeatable systems and processes to expand our organization. We want YOU to make our clients successful and improve our customer retention. 

We offer a competitive salary along with a generous benefits package that includes a 401k match and company-paid health insurance, plus voluntary vision & dental. Plus: smoothies, kegs, ping pong, pool, daily meditation, Smash Brothers tournaments on a HUGE television, access to the Cigar Lounge, your choice of a sitting or standing desk, a free parking pass at a Haymarket Garage that’s only a stone’s throw from the Pinnacle Bank Arena, and free books! That’s right - request any book through the Sprious Reads program and we will buy it for you. We’d like to see the corporate machine beat THAT.

For the position itself we have some basic requirements (see below), but we are looking first and foremost for a culture and values fit. If you’re driven, caring, outgoing, and determined to improve yourself and those around you both personally and professionally, then come and join the dynamic team at Sprious!

 

Responsibilities:

  • Provide timely assistance to customers who contact us via our various support channels

  • Gain an in-depth knowledge of all of our products and services to provide quality assistance where it is needed

  • Contact existing customers regarding upgrades, cancellations, or other account concerns

  • Serve as a representative for all of our product lines, armed with in-depth knowledge of each unique offering

  • Build and maintain contacts, pipeline, and workflows in our CRM platform

  • Drive creation and development of additional support channels

  • Serve as a sales liaison between the Customer Success team and the Sales team

  • Proactively reach out to customers based on segments (primarily based on revenue impact)

  • Work on QBR (quarterly business review) content and presentation materials

  • Follow up with top tier customers on marketing initiatives

  • Monitor activity in key customer accounts

  • Review support interactions and CSAT data

  • Follow up on NPS responses

 

Requirements:

  • Minimum of 1 year experience in sales and client relationship management with demonstrated success in the following areas:

    • Maintaining existing relationships and accounts

    • Upselling, cross-selling, and engaging with inactive customers

    • Consistently communicating in a professional, customer-focused manner

    • Listening to customer needs and asking thoughtful, probing questions

  • Personable - you will need to be able to work with all customers with dedication and empathy

  • Highly organized - we are data driven and constantly working to improve our processes, and want you to help us do so

  • Excellent written, verbal, and presentation skills

  • High personal integrity and character

  • A passion for making customers successful

  • Experience with CRM platforms is desirable, but not required

 

This is not a remote position - we are seeking a candidate that is able to work in the Lincoln, NE office for this role.

 

Pay Rate: $17.00 per hour

 

Questions:

Sarah Foley, Chief of Staff

careers@sprious.com



 

SPRIOUS LLC

Why Work Here?

Great benefits, flexible hours, passionate teammates. We are a startup that cares about ALL of our employees and ALL of our customers.

Address

440 N 8th St
Lincoln, NE
USA

Website