Agile Project Manager

Job Summary: At SPAR, we're on a mission to help clients scale and grow by continually innovating and delivering great Customer and Employee experiences.  We are seeking a dynamic, collaborative Agile Project Manager with Consulting experience to advise, plan, and lead project teams to implement and sustain a variety of cloud solutions for CRM and Contact Centers. Projects may range from complex initiatives tied to a specific business unit or for enterprise-wide projects. Ideally looking for analytical, organized multitaskers with strong business acumen and knowledge of consulting practices.

Key Duties/Responsibilities:

• Project Management, capable of handling multiple projects simultaneously
• Experience working in hybrid organizations/projects in a Consultative environment

• Play role of PM and Scrum Master/Coach on multiple projects 
  

• Comprehensive knowledge of the practices, procedures and principles of Project Management
• Strong knowledge and experience in Agile methodologies
• Playing a consultative role to put in place the appropriate people, process and tools for the project to improve team efficiency and effectiveness
• Ensure each team member is fully engaged in the project and making a meaningful contribution
• Encourage a sustainable pace of throughput with high levels of quality for the team
• Coaching members of the team as needed to optimize the efficiency of the project delivery
• Support the Engagement Lead in managing customer expectations for project deliverables and managing stakeholder communication
• Hold Preplanning Meetings to understand, comprehend, plan and execute a project’s goals and expectations 
• Prepare and distribute project progress reports
• Manage project risks and flag them in a timely manner
• Project delivery both on-time and within budget constraints
  

Position Requirements (Education, Qualifications, Experience):

• Bachelor’s degree, ideally in Business Administration, Information Systems or Engineering
• Minimum 7+ years overall PM experience, 3+ years Consulting experience
• Experience managing CRM/Contact Center/Salesforce projects 
• Self-motivated, strong organizational skills, detail-oriented, ability to prioritize, multi-task and meet deadlines
• Experience with Consulting organizations as well as Matrix organizations
  
• PMP or CSM certifications preferred 
• Enthusiasm for the mission of SPAR