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Client Services Manager

SPAR Marketing Force Chesapeake, VA
  • Expired: 10 days ago. Applications are no longer accepted.

SPAR is seeking a qualified candidate for the role of Client Services Manager located on-site with the client at Chesapeake, VA location. The employee will be responsible for handling the daily needs of the client, finding resolutions to the client’s issues and, maintaining a professional demeanor. In this role, the employee will be interacting with the customer routinely to update them on projects. The employee will be able to improve customer satisfaction based on feedback. Will be able to support revenue growth, manage current clients, on-board new clients, manage other employees, and schedule meetings with clients.

Must maintain good business relationships with the client and external clients. Responsible for streamlining business operations. Hands-on experience with developing customer service policies and resolution procedures to deal with issues.

The candidate will need to have leadership qualities along with experience leading a team of 3 In this role, the employee will collaborate with other departments in the company to develop goals and strategies for retaining clients. This role will be the main point of communication between the client and SPAR.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Identify additional supplier program opportunities for sales increases and program growth.

· Conducts ongoing meeting with Client’s Sr. Management to keep abreast and aligned on business priorities.

· Responsible for developing client quarterly business reviews, and tracking successful implementation of follow up items.

· Manage, hire, train, retain and mentor the Client Services team with the goal of building a world-class Client Services organization

· Develop short and long range financial forecasts based on our customers’ current business patterns and communications with Client’s key people

· Build and improve on existing processes for onboarding various company products / services, ensure client satisfaction and maintain critical interdepartmental communication

· Work cross-functionally with other departments (Field Operations, IT, Call Center, Distribution and Finance) to achieve efficiencies and ensure the highest level of client satisfaction

· Manage internal as well as external client expectations

· Troubleshoot problem areas and work with other departments to identify and implement solutions

· Work with Client Service team to ensure all invoicing and accruals are accurate and timely

· Other duties as assigned

ADDITIONAL DUTIES, RESPONSIBILITIES AND/OR EXPERIENCE:

· Experience in a senior level client management role preferred (5-7 Years)

· Must be detail oriented and analytical - able to analyze and interpret client results versus goals and objectives.

· Strong presentation skills required this position may require speaking in front of clients and leading the development and delivery of presentations.

· Excellent time management, organizational, oral, and written communication skills

· Ability to multitask, prioritize and follow through in a fast paced environment

· Outstanding interpersonal and relationship building skills this position will require frequent direct contact with clients (many at a senior level) and all departments/teams within the company

· Ability to work independently within client headquarters

· Microsoft Office - proficiency in Excel and PowerPoint are needed

SPAR Marketing Force

Why Work Here?

Great benefits, culture, and career growth opportunities!

About SPAR Marketing Force: SPAR Marketing Force is a leading supplier of field services to Fortune 1000 manufacturers and retailers in the U.S. We contract over 50,000 retail merchandising, auditing, installation and assembly projects per year in almost every zip code in the country, including Puerto Rico, Guam and the Virgin Islands. We work with many of the biggest name brands and largest retailers in the world, providing retail merchandising, audits, fixture installation work, furniture assembly, inventory and price checking, mystery shopping, and much more. Because SPAR Marketing Force is nationwide, in almost every zip code in the country, you can work close to home, in stores you may now shop in or work at, and communities you know, building valuable relationships. EEO We Are an Equal Opportunity Employer... SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SPAR expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SPAR’s employees to perform their job duties may result in discipline up to and including discharge.

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Chesapeake, VA
23324 USA

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