Skip to Main Content
← Back to Jobs

In-House Client Services Analyst

SPAR Marketing Force Auburn Hills, MI
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

SPAR Marketing Force, Inc is seeking an enthusiastic and motivated individual to fill a an In-House Client Services Analyst position in our Auburn Hills, MI office. Project management experience preferred. Retail and/or merchandising experience a plus but not required

ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Client relationship building through ongoing verbal and written communication.

· Direct contact with clients providing the day to day development and direction of programs

· Develop program instructions and training materials using a consultative approach with clients by implementing proven best practices

· Effective use of in-house system tools and enhancements

· Work closely with Field Management team to ensure they have a complete understanding of program objectives

· Follow field level execution and look for opportunities for improvement and support issue resolution

· Provide clients with status updates mid project and callout any opportunities that may require resolution

· Develop post program recaps and ensure all client deliverables are met in a timely fashion

· Ensure all client invoices are accurately developed and submitted to finance

· Coordinate with Distribution on shipments, mailings, and inventories

· Other duties as assigned

ADDITIONAL DUTIES, RESPONSIBILITIES AND/OR EXPERIENCE:

· Demonstrated ability to manage and deliver superior program and client objectives

· Strong interpersonal and relationship building skills

· Ability to multitask, prioritize and follow through in a fast paced environment

· Superior computer competency (Word, PowerPoint and Excel)

· Periodic travel as needed

· Excellent communication skills (written and oral)

EDUCATION: This position requires a minimum education level of: Associate Degree in related field*.

*Equivalent Experience may be substituted if asterisk present.

EXPERIENCE: This position prefers some client service management experience.

COMPUTER SKILLS: To perform this job successfully, an individual should have working knowledge of computers, including internet, e-mail, word processing, spreadsheets, and presentation (e.g. Excel, Word, PowerPoint) abilities.

SUPERVISORY RESPONSIBILITIES: This position may or may not have supervisory responsibilities. Those who manage others are expected to have the ability to lead one or a team of individuals to achieve department goals.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The work environment for this position is office setting.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be regularly met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Seeing, hearing, walking, standing, lifting up to 50 lbs , bending, speaking, sitting, learning, reading, concentrating, thinking, communicating and working.

SPAR Marketing Force

Why Work Here?

Great benefits, culture, and career growth opportunities!

About SPAR Marketing Force: SPAR Marketing Force is a leading supplier of field services to Fortune 1000 manufacturers and retailers in the U.S. We contract over 50,000 retail merchandising, auditing, installation and assembly projects per year in almost every zip code in the country, including Puerto Rico, Guam and the Virgin Islands. We work with many of the biggest name brands and largest retailers in the world, providing retail merchandising, audits, fixture installation work, furniture assembly, inventory and price checking, mystery shopping, and much more. Because SPAR Marketing Force is nationwide, in almost every zip code in the country, you can work close to home, in stores you may now shop in or work at, and communities you know, building valuable relationships. EEO We Are an Equal Opportunity Employer... SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SPAR expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SPAR’s employees to perform their job duties may result in discipline up to and including discharge.

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.