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Fraud Risk Analyst- Little Rock, AR

Little Rock, AR
  • Posted: over a month ago
  • Full-Time
Job Description
Our mission at TeamWALT (a digital division of Southern Bancorp Bank) is to provide mobile financial services “for the rest of us.” Creating alignment with Southern Bancorp and their mission allows us to work with and for those who have inadvertently been left out of the financial system. Our vision is to be a business innovation platform from which dozens of highly focused, problem-solving solutions are discovered, designed, developed, and delivered. The team will work rapidly and at scale for our target customer groups and markets consistent with Southern Bancorp’s mission.

At TeamWALT, we're looking for people with kindness, positivity, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out. At TeamWALT, we welcome diverse perspectives from people who think rigorously and aren't afraid to be innovative and challenge assumptions.

Role Overview

With our innovative model comes more opportunity for fraudulent and criminal behavior, and that is why we are looking for a strong Fraud Risk analyst. As Fraud Risk Analyst, you are responsible for working with internal and third-party data to detect patterns, derive insight, and inform strategy as it relates to fraud risk management. This individual will be a self-starter who is able to effectively translate data into actionable recommendations. You will work to detect and mitigate various fraud methods of operating, including identity theft, synthetic identity fraud, account takeover, first-party fraud, and other responsibilities assigned.

Key Responsibilities

  • Review and triage of fraud alerts, identity theft alerts, scam alerts, duplicate accounts
  • Verify authenticity of customer KYC documentation
  • Escalate confirmed cases of fraud, scams, or financial crimes to Fraud Investigators following bank policies
  • Create escalation summaries for review by Managers
  • Alert Managers to any potential fraud trends discovered during alert reviews
  • Communicate with customers as and when directed by the Security Operations Center, Investigators, or Managers.
  • Work to automate fraud review and mitigation
  • Assist in debit disputes as needed
  • Work with internal and third-party data to detect patterns, derive insight, and inform strategy as it relates to fraud risk management
  • Self-starter who can effectively translate data into actionable recommendations
  • You will work to detect and mitigate various fraud methods of operating, including identity theft, synthetic identity fraud, account takeover, first-party fraud, and other responsibilities assigned
  • Leverage data-driven insights to support and drive changes to fraud strategy, transaction/user monitoring, and anomaly detection
  • Forecasting of key fraud metrics
  • Timely fulfillment of Regulatory / Compliance Data Needs
  • Work with management team to support decisions with data
  • May perform other duties as assigned

Characteristics of a successful candidate

Experience and Skills

  • 5+ years of fraud risk and/or analytical experience
  • Familiarity with lending and its associated risks
  • Familiarity with payment processing and its associated risks.
  • Exceptional communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions
  • Be a self-starter with a keen sense of urgency and accountability
  • Strong attention to detail
  • Internet search skills and ability to navigate multiple systems at once
  • Adaptability in ambiguity. Not fazed by short-term challenges
  • Knowledge of R or Python
  • Familiarity with risk models, decision engines, rules management systems, and other elements used in the administration of risk management strategy and policy
  • Familiarity with threat landscape and various fraud methods of operating as they apply to credit/debit card, payments, lending, Automated Clearing House, cryptocurrency, etc.
  • Experience with financial mobile app or fintech app a plus
  • Enjoy solving technical problems: You won’t need to know how to code, but terms like HTML, CSS, and JavaScript shouldn't be foreign to you


  • High School diploma or equivalent

Other Qualifications

  • Flexibility to respond to escalations on weekends as needed

What we offer our employees:

A positive impact on Your Future:

  • 401(k)/Roth plan with immediate eligibility and employer match up to 6%
  • Employee stock ownership plan
  • 1% employee home loan
  • Credit and housing counseling as well as free financial education tools available to customers and employees

Benefits to improve your health:

  • No deductible medical insurance plan
  • Dental and vision insurance
  • Employer paid life and long term disability insurance
  • Flexible Spending Accounts

The opportunity to nurture your well-being:

  • Paid holidays for full-time staff
  • Bonus plan for all full-time staff
  • Opportunity for merit raises
  • Employee reward and recognition programs
  • Community service opportunities

Southern is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability.

As a Community Development Financial Institution, Southern Bancorp desires for its workforce to reflect the diversity of the customers and communities that we serve. Racial and ethnic minorities, people from working class backgrounds, women and LGBTQ people are often underrepresented in many financial service industry professions. Therefore, we strongly encourage applications from people with these identities or who are members of other marginalized communities.



Little Rock, AR
72211 USA



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