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Lead Emergency Services Dispatcher

Richmond, VA
  • Posted: over a month ago
  • Full-Time
Job Description

We are looking for a reliable individual to join our team at SOAR365. This is a great opportunity for a motivated and hardworking person that truly takes pride in their work. If you feel that you are the right one for the job and meet the qualifications, please apply today. We look forward to meeting you!

A little about us:

We are SOAR365! Our programs and services have always been designed for individuals and families who are coping with the daily real-world challenges of living with a disability. To that end, we've continually added more ambitious and thoughtful programs over the past 65 years. And, today our services have a profound impact on more than 1,300 people and their families.

A Day in the Life of:

As a member of our team, you will report to the Project Manager. You will ensure that the Defense Supply Center of Richmond has adequate coverage to monitor, track and dispatch appropriate Police, Fire and EMS units based on information provided by telephone, Corporate Protection supervisors, radio transmissions, alarm systems and walk-ins. You will also provide onsite supervision and coordination of activities in the dispatch area. Your people skills will come in handy and will help you to maintain fantastic professional relationships with your fellow team members and those that we serve.

You will come to know the great people that make us who we are as a business and who keep our reputation alive. You will be a part of something great here at SOAR365 and you will enjoy what you do and with whom you do it.

Apply today! Those candidates with disabilities (mental, physical, or other disabilities) are strongly encouraged to apply! SOAR365 has been supporting people with disabilities of all ages and their families for more than 65 years.

Benefits and pay range:

  • A competitive salary ($25.00 per hour) PLUS Sign-on Bonus - $1,000
  • We offer a range of market-competitive total rewards that include paid holidays, paid time off, sick leave, and medical, dental, vision, flexible spending account, 403(b), life insurance, wellness programs, and discounted college tuition, to name a few.

Responsibilities and Duties:

  • Perform in the absence of the Project Manager (PM) and will meet with the PM on a weekly basis
  • Monitor and review all dispatch calls entered in CAD and otherwise, daily events, and training, to ensure optimal performance, integrity, and professionalism of all dispatchers
  • Develop and ensure there is adequate staffing in compliance with contract, approve leave, handle call ins by utilizing the Humanity scheduling program/application, and monitors TimeWorks
  • Conduct and/or coordinate Quarterly Training
  • Ensure monthly reports, such as, Police/Fire stats, Fire & ES Call Processing Times, and CAD Discrepancy report, are completed with efficiency and accuracy
  • Review Incident Reports and Call Validation forms daily
  • Identify and report ECC trends that may affect response times or daily operations to the Project Manager
  • Responsible for new employee orientation and on-boarding
  • Review SOAR365 and ECC SOPS, computer programs/applications, radio procedures, equipment, work order procedures, with new employees
  • Ensure new employees are familiar with Police, Fire, EMS, and Physical Security roles and responsibilities
  • Acts as liaison between dispatchers, PD, FD, and Physical Security, in the absence of the Project Manager and while on duty

Requirements and Qualifications:

  • High School Diploma, or equivalent
  • Completion of required Basic Telecommunicator Course, Communication Training Officer, Communications Supervisor, Emergency Medical Dispatcher, and Telecommunicator I/II
  • Prefer supervisory experience as an Emergency Services Dispatcher or other supervisory role
  • Ability to type 30 words per minute (wpm)
  • Able to work rotating hours, weekends/holidays and overtime as required
  • Ability to pass federal security and maintain requirements
  • Great organizational skills
  • Strong technical skills and able to operate and maintain many different computer and alarm systems
  • Demonstrates strong written and oral communications, with the ability to complete all required documentation

EO/AA Veterans/Disabled and other protected categories

Drug-Free Workplace

Reasonable Accommodations

If you need reasonable accommodation when you apply for a position on our website, please contact us at (804) 358-1874 and ask for human resources.

SOAR365 employees benefit from working for a rehabilitative non-profit agency that specializes in providing employment opportunities for people with disabilities.



Richmond, VA
23297 USA



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